MUDr.Tomáš Doležel s.r.o.

Excellent service and top equipment of Dr. Doležel's office. Willingness, professionalism.

Hello, I found Dr. Doležel on the basis of excellent reviews on znamylekar.cz, originally mainly for my parents, even though we have him over an hour away. Those of him were absolutely enthusiastic, which is why I joined him before I turned 18. The doctor is very kind, he helped me with all the problems I had and that sometimes there were not a few of them, he never dismissed me and tried to accommodate him as much as possible. Communication via email is absolutely invaluable. But what I mainly admire about him is the holy patience with patients. Although the doctor has an ordering system, many people either do not understand or do not like it, they come to the waiting room unordered and thus not only delay the ordered patients, but also frown, knock and complain. Therefore, the fact that they then wait for an order is not the doctor's fault, but probably every person who thinks at least a little logically, although it is usually one in a few tens of minutes. I hope that the young lady with the review below me, who is so dissatisfied with the doctor that she needs to spoil the review, will move to another one, where she will arrive at the waiting room with fifteen people from whom ten more diseases can be caught than in two and a half the clock gets in line.

I recommend. Even if you wait occasionally in your office, it belongs to that. I must say that a year ago I wrote a really nasty review here and wrongly. Today, I'm only glad I'm still registered with the Doctor.

Miss Strapková, when you evaluate my work in this way, I recommend that you sit in the surgery for 1/2 day instead of me or instead of my nurse. Every day, 40-60 patients go through the surgery, so sometimes it's not even time to bounce back, inject insulin and I'm not even talking about a snack or lunch. Some patients order, some do not, so we try to treat everyone and somehow manage it. You don't know what the patient is coming up with, so you can't plan whether he will be checked in in 5 minutes or maybe 1/2 hour before you check his blood, record an ECG, order another test, prescribe medication, write sanitation 1/2 day). Thanks to our equipment, we can handle most of the office, otherwise they would go somewhere for blood, another for an ECG, somewhere for a blood vessel examination and spend time waiting not in one, but in three waiting rooms. And everything costs money, for interest the system for registration of patients in the waiting room about 45,000, an ECG device 45 - 80,000, a blood test device - 40,000, computers, printers ..... and we have to earn money for everything. That's why we peek into the computer, because if we don't do our job properly, the insurance company won't reimburse us and I won't have to pay rent, nurses, phones and I can close the surgery (and as a pensioner I could) and then you'll be at another doctor who ordered the system does not use at all to wait for example 4 hours. And as you write, I'm probably thinking about how to close and go home. You may find it so simple that you leave the store and have time off. I have to keep working at home because I have to finish enrolling patients at home (they are not finished because I don't want to stay in the waiting room they want "only"), write pensions, spa proposals, fill out insurance policies, send patients electronic prescriptions, handle e-mails -mails, process documents for accountants, pay invoices, process documents for doctors who are in my practice .... so with a break for dinner and sometimes even for a TV show, I end up working around midnight .... and when is the end of the month when the billing is done or the work accumulates, I end at 2, at 3, sometimes at 4 in the morning (many times it happened that I didn't have time to go to bed at all). And I get up in the morning between 5 and 6 to quickly finish what I missed in the evening. And this is how it is daily, including Saturdays and Sundays. I have to continue my education, because it's not like working in a store where you need to be able to read and count (but there are cash registers with barcodes for that, so counting is not necessary either). Most of the training we have to complete a few every year is also on weekends. So there is almost no time for personal time off and some hobbies. By taking turns with Dr. Šmelcová, we had a closed office for about 5 days for the whole year, and on the contrary, we represented a sick colleague for everything for a month. So it's no wonder that we have recently been allergic to some patients (mostly younger ages) who come, often without an order and want the impossible immediately and miracles within 3 days. For example, "only" a stamp, "only" a confirmation immediately - although the law requires a period of 14 days to process and, most importantly, they left it lying at home for 14 days .... moreover, we do not invent a confirmation and to be able to give it a stamp, we have to complete 6 years of university, attestation and further education, because they will not give you such a stamp at the post office. Unfortunately, the 30 crown fee was abolished, which limited some patients from going with complete nonsense and there were fewer patients in the waiting room. Fortunately, they have not abolished the free choice of doctor, so no one is preventing you from registering elsewhere. However, I must state that there are a lot of patients who appreciate our effort and care, as evidenced by the fact that our practice was placed in the national competition "Ordination of the Year" in 3 years in 2nd or 3rd place based on patient voting. In order to further reduce the unpleasant wait, I plan to expand working hours in Nymburk next year and we will stop registering more patients after the new year.

If I evaluate badly, I apologize in advance, but I understand that the doctor, MD. Petra Šmelcova working with Dr. at the same address. I do not know the doctor, but MUDr. I had the privilege to meet Petr Šmelcov at the emergency room in Nymburk when I had a reaction to antibiotics. The doctor was very nice and helpful. She explained everything to me. I totally understood everything. She did me every possible examination. She advised the next steps. I am 46 years old and such a professional approach I had last seen perhaps as a child. I totally envious of patients to see the doctor there. If such an approach is also Doctor Doležel and you honestly envy those pros. I'm very glad there are such doctors. Have a nice day, Vanek from Milovice.

Today I was on the first entrance inspection and I have to say, I have not seen such a great approach anywhere. The ordering system via the website and the subsequent "information system" in the waiting room are excellent. As was my usual experience with other doctors that I would order 9 and go to 12 o'clock when I went to order with 9:10 and if I waited 20 minutes? It was a very pleasant surprise and you can see that the system makes more than sense. The subsequent personal approach and willingness, when I had a request, was just the icing on the cake, I can only really recommend it. Thank you

My dear and I are visiting the doctor. He was the first person we went after after moving, and he received us warmly. He is an experienced, helpful doctor with a human approach. In the doctor's office, for the first time in my life, it happened that someone managed to take my blood on the first try and without a subsequent bruise. The doctor is the first person we always go to with any problem. After several years of unsuccessful suppression of atopic eczema in a number of skin conditions, I went to see a doctor and the eczema was gone in less than two days. Communication via e-mail is excellent, the doctor will always answer as soon as possible. He explains everything to a person so that he understands it. I can't help but comment on the review sl. Strapkové: whenever I was ordered, it was my turn on time. Sometimes even earlier, sometimes a moment later. Before I found out about the ordering system via the Internet, I came to the doctor unordered and solved my problem very willingly ALMOST HOUR AFTER CLOSING TIME, he did not show me that I was bothering him with some itchy eyelid itching. On the contrary, he was very kind, trying to find the cause and prescribing me effective drugs. He also cares for patients outside the office hours - in the evening he sent me the blood results so that I had as little work as possible and did not have to go to the office or call. Many thanks to the whole surgery for the excellent care and helpfulness!

Amazing doctor, nice nurse and assistant. Always willing, they will help, they will advise. Even though they have a busy day, they are smiling, kind and helpful. She visits the office with her husband and we are very satisfied. Thank you.