Nábytek ALDO s.r.o. - Mosty

Hello, from the furniture ALDO we equipped children with a whole room. After folding is as nice as in the photos. We were very pleasantly surprised by the quality of the furniture. I want to commend serious communication in ordering and delivery. Driver polite, arrived at the time of what he was supposed to do without speaking. Shop definitely recommend!

The showroom experience in Brno was utterly appalling. I had not experienced such an unpleasant and arrogant saleswoman (repair - owner) for a long time and after a few minutes I left in disgust. Being an owner for a minute I throw it out because the customer approach is now the top priority. I learned that they couldn't exhibit everything (I wouldn't expect it, but nobody can tell me in a way how I can even ask myself). Catalogs do not have everything on the web and I have to click through all the pictures properly - I work in IT so I can click through pictures on the Internet and I'm sorry, but absolutely all the details in them are not and can not, and so one goes to the store. I do not understand what it is otherwise there. To ask for the pull-out drawer I learned that "can not be the same drawer under the bed 100 and 120cm" All the answers were in a similar spirit, so that almost feared something to ask. It didn't seem to me that she understood much and was able to advise or explain something. I have selected the entire collection for the children's room, but after this experience I definitely buy it from another seller. … I think the reaction from the store (and other reviews) says it all. They have a habit of arguing and defending, and now it makes sense to the owner (a saleswoman would probably not allow this). I do not go to the shops to argue and this was the first time I left somewhere surprised and even made me write a review. We have the furniture selected and bought by Hezkydetskynabytek. I learned there that the information I received in Aldo regarding the electrical wiring is actually completely different. The approach was welcoming, welcoming and the communication was absolutely smooth. A completely different experience.

We came to visit the showroom in Brno, where we wanted to see with our own eyes the furniture that we looked through the e-shop. We have to commend the lady at the store, who was willing to show and explain everything to us. We could see that the lady has a great overview and we especially appreciate the professional approach. We placed an order on the spot and the goods arrived in about a month exactly as it was advertised. The furniture is good, assembly according to the instructions was easy. Great satisfaction, it certainly was not our last purchase for furniture Aldo.Thank you.

Very positive experience with both furniture and dealing and communication of the seller, order from the eshop (bunk bed for three) was handled very quickly, the bed itself very nice and good quality, everything from the website corresponds to reality, easy assembly. I greatly appreciate and thank you once again for the above-standard handling of the additional requirement - during installation we damaged two parts (2 boards) and after the request for the purchase of spare parts, this company mediated us for free. Also the driver - very decent communication and time accuracy. I will definitely recommend further.

Never again, everything is ok at first glance, but it's a mess under the hood.

I was at one assembly and that was enough. The instructions are one nonsense and do not correspond to reality.

I ordered a shelf from Aldo. It came damaged due to the fact that it was packed only in a cardboard box without any additional protection. Although the box was not damaged on the outside, parts of the shelves on all corners of the shelves were broken due to a lack of protective equipment. Following the instructions on the website, I informed Aldo by email that the shipment was damaged and that I would return the package to them. They wanted to send photos, according to which he evaluated that the goods were damaged due to transport and therefore can not be complained, because I did not properly inspect the package, which was to be delivered to me by their own transport, but came by courier service. As the damage was caused by insufficient packaging, I sent the shipment back via the Czech Post. After receiving the notice that the package was not accepted, I contacted them again to take it over, which they refused on the argument that it was damaged in transit and would not take it over, and when the package returned to me, I had to deal with the Czech Post complaint. Absolutely a negative experience. I do not recommend buying. The customer service staff is arrogant and refuses to deal with anything. It was not possible to agree on a refund or an exchange of goods. Thrown out money.

I bought a bed for the children's room. The drawers did not fit after the assembly when I assembled everything according to the instructions. Then I received an email in the email on how to solve the problem. It was too late. The screw no longer tightened and everything returned to its original notch. So I have a bed for almost 20K and it's useless. The technician who called admitted that this problem is here and sometimes occurs. But he could not explain and perhaps not even understand why they do not add an addendum to the instructions, which I later received in an email when there was a problem. Well, I got a coloring book and Aldík, so the kids have a sticker and drawers for nothing. J IKEA when you put the part where it belongs, you fold everything. With ADO furniture, you still have to loosen and push and push something, because it doesn't always sit as it should. I will not make another planned order, because one terrible experience is enough. You just have to push it hard when it doesn't fit and then tighten it. This essential plan will be sent to you when everything is assembled and it doesn't fit. You say it sits on top, it sits everywhere so why not down? It's easy, because once it sits once it doesn't. There is no reason to solve it and the customer has already paid.