Nespresso Boutique Centrum Černý Most - Chlumecká 765/6

The shop design is very sophisticated uje and at the same time evokes warm emotions ? The attitude of the staff is very noble - I commend at least Miss Michaelu's lords for all: Oldřich & Tomáš

Very nice place to buy, clear, service smiling and trying to explain everything

Friendly approach, waiting for service for a while, but this is due to the indecision of customers. We have a coffee machine from here and we come here for capsules. Great coffee on departure. Update: unfortunately the machine leaks, but the complaint is immediately resolved, a new one is temporarily lent, the approach is still super professional. It's a pity that other stores are not even half as good as here.

Very nice shop. I bought a coffee maker here. Pleasant and helpful staff advised me and even made me coffee. I RECOMMEND

I bought NESPRESSO De'Longhi Gran Lattissima EN650.B capsule coffee machine on 11.06.2021. Unfortunately, the milk frother did not work as it should from the very beginning. After 2 months, I decided to make a complaint. So I called the Nespresso info line and was promised to repair the coffee machine. We did not receive a replacement coffee machine. On the day the coffee maker returned, we tried to prepare a coffee shop and the milk frother still didn't work. So he almost didn't heat the milk and the milk just flowed and didn't froth. Immediately that day, I called the NESPRESSO infoline for the second time, where I was promised that the coffee machine would be picked up and repaired again. A replacement coffee machine was provided. After returning after about 3 weeks again the same problem, the milk frother does not make any foam. I sent a video on the NESPRESSO email where this defect is visible. At the same time, I requested a third repair of the coffee machine with the SAME defect, I was told that the technician did not register this defect when sending it for the first time, which is not my problem. For the first time it occurred to me that the technician only tried the capsules and it worked out, but it did not solve the problem, but since you already have a phone with me twice reporting the same defect and now a third time by email, I therefore ask for withdrawal from the contract or replacement of the coffee machine. They don't want to help me with this on the infoline and I find it inappropriate to treat customers this way. In the end, I went to the Černý most store, where the manager was helpful and helpful, but even so, for the third time, the coffee machine was sent to the complaint with the same defect. Arrived on Friday and still inoperable again!