O2 Shop

I was at the branch to change the tariff to a GO card. I spent an hour explaining that I really didn't want a tariff. They did not reflect at all that I needed a change to a GO card. They advised me of other tariffs. And when I asked them to stop offering me tariffs, it was explained to me that this was their job. Grapes approach to the customer, zero respect. I was quite surprised and disgusted.

At the O2 store, we were dealing with some matters regarding our parents' phone. The staff of this store treated us with all respect and helped us with everything we needed to know and arrange.

We complained about the set-top box, I packed everything in the original box, including the cable and driver. After about two weeks, the complaint was settled, so we went to pick up the set-top box. So we got a new one, but no driver. We were told we had to have him at home, he didn't come. And since I knew we didn't have a driver at home, we had to buy a new one for 299 CZK. So I've been quite dissatisfied with O2 for a long time, but this really got me!

I am so embarrassed about the establishment and O2 overall. They will sell the e-cash, which they are supposed to help you set up (at least in the words of sellers from other branches), nor have they set a contact person, not even the owner of the company - the buyer. But the e-cash invoice always comes exactly :) Whenever I went to the Cheb branch, I never simply solved it. It is always a problem, or colleague what it solves the lunch, a colleague who has just solved a customer, I do not care like this. Somehow it takes over friends. Thanks

Untrained staff. Waste of time. Try another store.

At the outset, I must thank Václav Hassmann, the head of the branch, for his very helpful approach, who immediately solved everything in person. I am not an O2 client, but the mother with whom I visited the branch is a client. She went to pick up a birthday present from 02 - replacement of protective glass. We waited outside (we respected coronavirus measures), there were two customers in front of us. We arrived at 10.00 a.m. At 11:15 a.m., we allowed ourselves to ask if they have glass for our type of phone at all, so we wouldn't wait unnecessarily. The lady replied in a very unpleasant tone, how to know that she has a customer there. When we finally got its turn, she had glass, but she told us to stick it on ourselves, that it didn't catch up and that it only took three minutes, or that we would come some other time. Apparently we weren't lucrative enough clients with a birthday voucher. She did not apologize for her approach or waiting, which should be a matter of course. If a lady doesn't like working with people, don't let her do it if she can't handle situations where she has a bit of a queue. With a smile and a human approach, everything goes better. I don't know the lady's name, her hair was draped over her name tag. Nevertheless, the mother will continue to be a loyal O2 client. After announcing the whole course to the branch manager, we basically immediately received a remedy, he visited us in person at the place of residence, apologized for the lady's actions at the branch and stuck the glass on her mobile phone. Thank you !!! Have a nice day.

Last month we received a bill that we paid and the next month we received a bill to which we added the bill from the previous month. And I will not have a birthday