OKAY elektrospotřebiče - Vítězná 7

On May 14, 2020, I bought a Beko refrigerator worth CZK 12,990 in the Šumperk store. In the store, I was told to let the fridge stand for 4 hours, when I replied that the fridge would be on for 4 days before I moved. Nobody told me anything about this and after 4 days I dragged the refrigerator to the 5th floor without an elevator, when I let it stand again and then turned it on according to the instructions, when the next day I found out that the refrigerator was not working. The lights are on, the compressor is running, but the refrigerator is not cooling or freezing. The approach of the store manager in Šumperk, when they concealed important information from me, namely that the refrigerator should be tested within 48 hours due to immediate replacement. When I told the store manager, he replied that they were not telling customers (probably on purpose), which I think is quite important information. If I knew this, I would plug in the refrigerator, where it stood for me for those 4 days, to find out if there was a fault. Furthermore, when I spoke to the manager, he told me that the information about 48 hours when the product should be tested and then possibly report an error for immediate replacement, he replied that I should have read this information on the Internet, when I think this is outrageous. behavior, because if I go to buy a thing in a stone shop, which is not exactly cheap, I should get all the information, when I do not understand how older people can tell to find it on the Internet, because some older people do not even have the Internet. Now, thanks to the fact that they have withheld this information, I have moved to a new apartment, but without a refrigerator, because they refuse to replace it without a technician's inspection, when they told me at the infoline that they would call me within 2-3 working days and then talk. the date of the refrigerator inspection, which I also do not know how long it will take. I also said that they sold me a non-functional refrigerator, which I want to return within the legal period of 14 days, which I can apply without giving a reason, so I was told by the store manager that I would have to return this refrigerator. So, they sell it to me broken, but I have to complain about it working. I don't understand how a store manager can afford to say that at all. Now I can cool food on the floor and thanks to this behavior and approach, I can no longer buy a flashlight in OKAY stores, Thanks

Bad experience with both the staff and the purchase itself, reluctance and unpleasant demeanor of the staff.

Good cooperation friendly negotiations I was very satisfied

Humus! I wanted a transfer from USB to phone for 120 CZK ... "gentleman" immediately started talking nonsense on the way to the shelf and finally gave me a choice between USB hubs for 600-1000 CZK. I told him again what I wanted and the "gentleman" told me they didn't ... then I noticed that he was deliberately standing in front of the stand where the gear I wanted was. When I pointed this out to him, he looked as if he had stepped into excrement and said with an inflated mouth: Ah, I don't notice that. Humus!

I would not be afraid to call them liars, because they have already written at least twice that they are closing and that everything must go away. The reality is completely different, the concept of ethics tells them nothing and they continue to take their place at Kauf instead of some better business that would offer goods from which something can be chosen.

I got a cable here to connect from micro to Céčko, which I was told in Alza, Mobile Emergency ... that there is no ... So ... maximum satisfaction ... ?

I absolutely do not recommend. 4 times visited, 4 times bought elsewhere. Recent experience has convinced me that this store has nothing to do in Šumperk. Maybe not the store, but the staff. I've come across a lot of different vendors in the world, but one like that ... lastly, no. I strongly do not recommend this store.