Okna Macek Praha - Okna, dveře, vrata

Watch out for this company. They confirmed the production of the door within two weeks. After two weeks, they only told us that they didn't have a door to turn elsewhere. Incredibly arrogant communication.

I would like to thank Miss Brunclíková from the branch in Prague for very helpful and professional dealings, we were very satisfied, she was nice and helpful, she answered all our questions and at the same time communicated with our headquarters our standard requirements, I wish there was such an approach we were very satisfied with the assembly. Thank you

Good management. But we ordered a security door and the thieves got under 10s. Communication about the need to repair the door totally burned down. We were given a date in 14 days. And they are also unpleasant and don't know what to do. I really do not recommend.

I asked a question via email to target the door and create a quote. No one bothered to answer ... The answer to your answer. Unfortunately, I can't add a photo print screen to the e-mail where you write that you will inform me in the near future on December 3, 2018. Now they realize that the question was not answered via e-mail but directly on your website. But that's not exactly the point.

We had four windows replaced, the waiting time was very good and I still had to brake them. Communication very good and the work done was perfect I am very satisfied,

I bought several interior doors and windows for replacement in the Prague Libeň store. Hats off to the professionalism of the local worker, Mrs. Brunclíková. I hope that the quality of products and technical service will be at the same level as sales service. I can only recommend.

Good day. Over the course of one day, we visited several window retailers, and Okna Macek was one of the absolute top in its approach. The lady gave us all the information we needed, showed us everything and explained it. I recommend.

Unfortunately, I have very bad experience with the company. The door we ordered in July was assembled for the third time and properly installed in January of the following year. The targeting was done incorrectly, communication with the headquarters and finding out the status of the order always took time. I have been told several times to find out and call - but it has not happened. The constant postponement that the ordered goods are still not ready was never notified to me during the process. I had to call everything over and over again. After completing the order in January, I was quickly reminded by lightning to pay a surcharge invoice, the next day I also called for an unpaid surcharge (approx. CZK 5,000). I have to say that they are invoicing very quickly, but that I waited half a year at the door no one is interested. I had to apply for compensation for the delay according to the business conditions. This compensation is, of course, very funny, from the total order of about 35 thousand crowns it was about 600 CZK discount for half a year. I think that in such a case, the customer care is absolutely key, where the company should take a completely different position and offer advice or come up with a proposal to improve this very unpleasant situation and the overall customer experience. Unfortunately, this absolutely did not happen at Macek. Their final email after a few complaints was as follows: Dear Mrs. Haškovcová, I apologize for the delay in the order and the problems caused. Unfortunately, we insist on financial compensation according to the General Terms and Conditions. With regards and wishes a nice day Miroslav Klimek Assembly, service and complaints department, head of department I definitely do not recommend the company for me and I hope that they will learn the proper customer care soon. NH