OKNOSERVIS Ltd.

Such, if you have windows from the company and you want to do service, you call 19.6 and they tell you to call in August, that they would arrange a date for August with you? No, call in August and what will they say in August, call in October? :)))

Great and distinctive approach. Large selection and top quality.

Flashlight company. Before Christmas, a problem with the front door of an apartment building (the door was installed by Oknoservis). Arranging an inspection for January, well, for the second time, someone has already come for an inspection that an spare part will be ordered. After 3 months of constant urgency, it is said that the part is already done, so someone will come to make a repair. Maybe he came (supposedly), but it's not fixed (it's April). I find out what's going on (again) and that they're going to let you know (again), but no one's calling (again). How on earth could anyone work this style?

I was pleased that they were building an ekey system in the door.

After two months, a technician came to measure the cracked glass in the window and he arrived late and charged the focus and kilometers, who knows where from where !!! And they had to be called several times to arrive !! Well terrible !!!

Perfect deal with the merchant, he was quick helpful, friendly. The assembly was also perfect, we only had a small complaint about one window out of 6 windows. The complaint has not been resolved to date and it is more than 3 months. Thanks to this, I will probably no longer shop here.

The story associated with the installation of windows, doors and window sills is somewhat more extensive, but I will be honest. They evaluate the design of aluminum windows and doors positively, but this is also the only positive thing we have with this company. In the first phase, when the company Oknoservis supplied us with windows and doors, they had a delay of about 3 weeks. But nowadays it has where who. The fact that 2 windows will forget to make you and you are waiting for another month is no longer perfectly fine. We found the keys to the front door with the security lock in the front door in the evening, when the workers were no longer at the house, from the outside, so that anyone could offer them. Subsequently, we were not given security cards with which the locksmith makes you a spare key. After about a month and a half, everything was resolved to our satisfaction. The second phase of the installation of window sills - workers during the installation of window sills smeared the entrance aluminum doors with mounting foam - I understand, it just happens, but .... after about 2 months of insistence, they came to remove the problem according to their words with a special cleaner. When I saw a white eaten bicycle on the door after 2 minutes of cleaning, I asked what kind of cleaner it was. Wonder, classic PU foam cleaner, I couldn't believe my eyes. The house was also to be replaced by handles at the windows on the first floor, behind the handles lockable with a key, so that the child could not open the windows. Workers did not know how the existing handles separated, so the exchange did not take place. The company has been rushing through the elimination of defects on damaged doors since the beginning of September 2021 - politely, I'm not a person who would send someone you know where ... etc., But that's a pity. And we have February 3, 2022 today, and we still have promises to eliminate the problem. Please make the picture yourself and consider whether the interesting price and appearance of the products is worth this madhouse. In conclusion, so that no one will accuse me of telling a lie, I enclose a photo of our beautiful door. Thank you to Oknoservis for the great service. UPDATE - 13.5.2022 the damaged door was finally repaired (it is true that I agreed with the master on March 30, 2022 due to the fact that we planned and later implemented the facade on the house). The solution therefore took 7 months. To make matters worse, 19.5. the lady from Oknoservis contacted that I owe them about CZK 11,000. The price immediately struck me that it was a price for work and handles that the workers could not exchange in September 2021. Unbelievable how someone can really work this way. Confirmed that I do not owe anything in writing I have, the door repaired also sincerely hope that I will not need a very long time, preferably never service.

I must thank Mrs. Grygarová - head of service and complaints and Mr. Kalčev - sale of shading technology for a professional, helpful and pro-customer approach. During the entire implementation, there were two problems, which were immediately consulted by OKNOSERVIS to the client's satisfaction. Thanks to the blinds, our reception in the Vlna Office Park has changed its appearance for the better.