Omnipuls spol. s r.o.

Professional approach, everything explained perfectly and demonstrated. Asterisk down for service without veils

Big bad! This may be the first negative review I'm writing somewhere. When I wasn't happy somewhere before, I somehow swallowed it and didn't vent it any further, but the experience with OMNIPULS deserves a few lines. Two weeks ago, I drove to the store thinking that I would need help choosing a roof box. I chose one on the internet and when I asked if it was good, I was reassured that it was. In addition, I learned that Thule boxes are made of similar plastic as bumpers for cars. However, this exhausted the handsome know-how. All right, we have a choice, I ordered the box, the handsome man wrote me in a notebook and as soon as he arrived, they would call me. It was Friday. On Wednesday, I picked up the phone to see what the box looked like. On the third try, a lady picked him up, found me in a notebook and told me that she would order the box. Haven't ordered it yet? Hey OK, anyone can forget, but please, I really need him, the departure for the sheep is approaching. Yeah, he's here in two days at the latest. Friday afternoon, no one's calling. I'm trying. The handsome guy took it! Look, there is no box, but it is here on Monday or Tuesday at the latest. Tuesday afternoon. I'm calling again. The new lady will pick it up. Well, you're really written in the notebook, but I don't have a box. I'll find out and call you. OK. I'm waiting. The lady is calling ... the box is here on Thursday at the latest. Here, on Friday, after lunch, we go on vacation and I'm in a lot without boxing. I can really count on it. Yeah, he's here on Thursday. Without boxing, I would really be in hell, so it didn't work out after a while. I'm calling the manufacturer. Sir, the box is, if you want, stop by tomorrow at the NeuMAX store in Prague. I have it ordered at OMNIPULS in Hradec, it should be on Thursday. Sir, Omnipuls did not send any order and I can guarantee you that you will not have it on Thursday. In conclusion ... the dirt and clutter in the Omnipuls store should have discouraged me. If I can advise you well from my experience, if you want car accessories from Thule, Neumann and others, go to the NeuMAX store in Prague - Braník. That extra 200 km pays off. The attitude and professionalism I encountered shocked me. The salesman was interested in how I would use the box with my family and helped me fine-tune the selection. He brought me to things I hadn't even thought of before. When we chose, I went to pay, we exchanged a few words, and when I arrived in front of the store, a selected box was mounted on my car, which the guys still polished for sure, and then I got a really detailed lecture on how to use the box, what to do when losing the keys, how to hang the casket on the wall of the garage, what dowels to use and a billion other really useful hints and tips. I came to the store as an absolute lama, who knows nothing about boxes. A moment later, I know all about my box, how to take care of it, how to use it, where the safety fuses are, etc. Thanks to the guys from NeuMAX and you from Omnipuls, you have a hell of a lot to catch up with. And with a duster and vacuum cleaner, you can start right away.

Disappointed, on Saturday 23.10.21 I went there and closed. I'm sorry, could you adjust your business hours here on Google? When you come here from a distance, it bothers you a lot. Thank you

OK for me. I chose probably the most requested roof box that was sold out. They ordered it, and it came on the appointed day. I arrived, they mounted it, they explained everything. So everything is fine.

Today I was in the store buying crossbeams, bike racks and a stress box. Absolutely great advice, willingness of the seller. That's how I imagine it.

Large selection, fast delivery with the possibility of personal collection. I recommend.

So due to the behavior of an employee who cannot hang up the phone after the call with the customer, I do not recommend this company. I prefer to buy the goods in another store!