Pekárna Okýnko

As the most that is far and wide to get to know and taste, I arrived today on the recommendation, otherwise I would not have gone, but I know that this was not the last visit. I made a small tasting purchase: baguette, bread, bread with tuna, jam bun, cheese bun, as I do not know and I do not understand how to make things at such a high level, but what to write and take pictures about food until you try, you do not know.

Excellent bread, compared to Eska rated above, quality and taste at home level with the same composition. One star down from an unmanaged sales system with which nothing has happened for years (if a customer in front of you, or even more customers, orders coffee, the wait is extended by about five minutes without being serviced by a queue behind it. The time when each type of pastry goes on sale, you can't rely on it that once there is a baguette or weekend bread at 8, it will be the same next week). It would definitely be worth considering preparing bags for regular customers on the basis of an online order and just dispensing them - for example, on Saturdays. Everything would go faster and the customer experience would be much better.

The bakery offers an interesting range for which it pays to get up early and ride. The local bread and ever, they are very good. The assortment of pastries is not as balanced as the pastry. I regret a little bit and handling system queue - many people come here for pastries. However, because the bakery is now also a cafe (and there is nothing special, buy a cake and coffee to it), it has a disastrous impact on the time spent in the queue. Before the coffee is ready, servicing other customers who come just for bread, will stop. I can not judge how it affected the economy of operation, if the coffee was singled out one man, especially at peak times would probably have a positive impact on customer satisfaction. Never so can not accurately estimate how long to wait in the queue. It can be with three customers for 10 minutes or even five minutes even if there is a sixth appreciate you very Payment by credit card.

Unfortunately, a very mixed experience. The service is sometimes great, other times tragedy as in the 4th price :( Goods are also a little different, they tempt it to craftsmanship, but obviously they do not control the bakery and the right hand does not know what the left is doing. , so they react in the style you really want and you feel that you are bothering them. EDIT: Dear Mr. Honzo, the croissant, which unfortunately definitely did not correspond to what we were used to buying from you, is probably the least, although I think you should not need to sell products that should not go to customers. But I was far more bothered by the actions of the staff, who kept me waiting (the saleswoman started to talk to a colleague and coughed up customers) and in general your disrespectful approach to customers by bakery employees (except bakers, owners) when I allowed myself to speak . I went to the window in the morning to please my wife with fresh morning pastries, while you are playing for a premium, not only with prizes. But unfortunately the actions of the employees are a level somewhere else and especially the approach of the bakery manager, who instead of apologizing and finding a solution chose a completely unnecessary confrontation, similar to the lady I first called when I unpacked the purchase at home. EDIT2: Yes, Honzo, I talked to the baker in the morning, I don't remember the name, but as a baker associated with Okýnek I found Mr. Heinz, allegedly a former notary, on the internet, and since I didn't find anything closer about the owner anywhere on your website, I thought that he is the owner. The baker acted most sensibly and very helpful of all. But it may be a misconception and the owner was not. However, he was really the most accommodating of the entire staff, unlike the young lady who immediately barked at me, what I would imagine, and then the lady of the bakery, who "surprised me" with her communication with the customer and the level of knowledge of the Czech language - diplomatically. I will be very happy if the service in Okýnek improves on the basis of this unfortunate experience, because the current boom of interest in Okýnek will be a lot thanks to Mr. Hejlík, but it is only temporary, long-term customer support should be earned fourth prize you the favor of customers at this level you can hardly build ...