Pošta bez hranic - depo Zlín - Rybníky IV 738

I have a very bad experience with this company. In about a month of using their services, they did not deliver a single package within the specified period. They stated on the website that the package will be delivered from neighboring Poland in 3 days (including the restriction due to the crown), but in reality I received the first package 7 days after it was delivered, another came to me after 9 days and the last package was lost, finally found and delivery time was an incredible 17 days! We sent goods through this company, which customers ordered from us, and due to their delays, we delivered everything that was in packages after the deadlines. In the last package, we even had to have the entire contents of the package produced expressly by us, so that we did not lose customers, so this company caused us not only stressful situations and problems with customers, but also financial loss. They absolutely could not handle the onslaught of orders, and then it turned out that packages from neighboring countries do not deliver in days but weeks. Post without borders is unusable for operating within the business. They wrote to my email that they have 7 days to process the package and register it in the system and do not even guarantee this time, so they can deliver the package to you in a month and it will be fine ... If I can advise, you better pay extra and use one from regular carriers who will deliver the package to you within the set deadline and without any problems, despite the huge workload (DPD delivered the packages to me within 3 days in the same period, as they stated in advance).

Excellent experience, fast processing. Mr. Kendzierski advised us on how to quickly register and ship two packages abroad. Far more convenient process than through the Czech Post.

Outsourcing in the true sense of the word. But every other outsourcing saves work, Mail Without Borders adds it. And they still pay for it. They take the package and then maybe deliver it ... sometimes. And if not? Well, then they charge you a nice bat for sending it back, even if it's not your fault. In addition, when they sent back 3 returned shipments, they packed them in one package and charged postage of CZK 180. They argued that there are 3 packages and therefore the price is three times .. That's what I call the approach. Despite the fact that it is practically impossible to communicate with them normally. You can wait a month for an answer and you still have to remind yourself that you are still waiting for that answer. I prefer not to talk about a few lost packages containing dozens of shipments for delivery. Undoubtedly the worst outsourcing and especially the approach of the company I have experienced. If you send up to 2000 packages a month through their system and still treat you like this, this is a clear indication that you should not work with such a company. The information that we intend to send another 500-1000 shipments per month through them did not help either, yet absolutely nothing has changed. VAT Electronic

Two-way shipping service. The package is unnecessarily rolled at the depot for x days, so that it is then handed over for transport with great pomp at the end of the day. Absolutely unnecessary delay, never again.

I ran into three major issues: 1) Not delivering on time 2) Fraud in invoices 3) Communication with customers 1) My shipment remained in stock for 12 days unnecessarily. The customer in Germany paid in advance and waited in vain for her. After 14 days, the shipment was delivered. The customer was very angry with me, while the delivery time should be two days. When making a complaint, I will learn that the delivery time is not guaranteed and a system error has occurred. Delivery time is crucial for me. It is not possible to leave the shipment in the warehouse for x days. In a few days, the shipment arrived in Belgium after 21 days. Disaster - never again. 2) From 9/2021, a big problem began to appear with the billing of invoices, where surcharges for oversized shipments are not listed, but at the same time they are secretly included in the final price. The price on the invoice does not match the invoice attachment. This is very confusing, non-standard and difficult to find. Then this fee is charged 2 to 3 times. So far, I have discovered it several times in 2 months. These are thousands of amounts. It is very difficult to arrange communication with them and it takes a long time (7-10 days), 6 times they say that everything is fine and they do not want to solve it. After the phone call, they suddenly admitted their mistake and sent a credit note - again a system error. The next month they charge a surcharge for the same shipment again. I've never seen anything like it in my life. 3) When there is no problem mail communication is going very well. When a problem occurs or a complaint starts, big problems - answers to something else, you don't get an answer at all or they don't understand (or rather they don't want to understand). I've never encountered anything like this. I give a big minus. You will recognize a good company by how it handles complaints. When I wanted to contact someone from the management, it didn't work. I would appreciate if there were more contacts on the site.

We will be happy to see you at the counter in Rybníky at this time as well. We only ask you to follow the internal measures when accepting shipments and moving at the counter. It is still necessary to keep the spacing at least 2 meters, enter the lobby individually and with a veil. Place the shipment on the counter to minimize contact between you and the depot staff. You have disinfection at your disposal and we also measure the temperature at random. Otherwise, the depot is in normal operation, you can park right at the entrance to the parking lot for customers. Thanks a lot. David from PBH

They are fraudsters ... they lose the package, they pay the freight for it (and they refuse to return the amount), when you demand compensation, they just write that they will not pay you anything. I absolutely do not recommend and report everything to the Police of the Czech Republic and the CTIA. If you want to lose the package and money, this company will be happy to help you. Check the package number with Mrs. Krajčová, who did not handle the entire complaint.