PR autoservis - pneuservis s.r.o. - Černokostelecká 781/25

New owner / serviceman. Formerly a really relaxed service, where now the full tartar works with forgiveness :( I called to request a car service to prepare for the MOT, because the parking brake, the turn signal, the flaming fuel hose, and a pair of cracked light bulbs were inoperative. By appointment, I brought the car to the service station on Friday, with the agreement that it would be ready on Monday. On Monday no sms and no phone from the service, so I called the afternoon me, the gentleman told me it's not that until Tuesday. He didn't call again on Tuesday and only said on the phone that his computer had shut down and that it would be Wednesday. My nerves were already raging, so I arrived at 9 am on Wednesday, the service was closed, the gentleman arrived at about 9:30 without an apology, handed over the car and this pofider invoice and said goodbye. He did not repair the brake, he replaced the bulbs, he did not fix the turning of the headlight, he fixed the fuel hose, but I have not yet seen how to service and prepare for MOT 10%. When trying to file a complaint, the owner has the phone turned off and during a personal visit he just said that he did not know where the phone was and therefore offered to order something and that he would fix it, but I gave it up and left the service. He was not at all interested in it, and when I asked why the budget was not on the invoice, he said that he had somehow forgotten it there - I would not have to wait again for a week for a pofider repair, terrible negotiations and service. Highly NOT recommended :( Unfortunately…

I am completely satisfied with this service! I just recommend !!! The car was repaired quickly and also well priced. :-) Thanks guys !!!

I went to this service for over two years. Two excellent guys worked here, who were relatively cheap, communicated well, gave parts to choose from and always did their job perfectly. On the last visit, there was only an elderly gentleman named Jindra, and I was told that the two boys were on vacation. Which, in the end, I found out was not true and they allegedly no longer work in that service. I have never experienced what happened in 25 years of riding. We have agreed on the following repairs: 1. ultrasonic cleaning of injections (reduction of power at full throttle) 2. shoulder pin replacement 3. steering pin replacement 4. repair of rear brakes 5. replacement of front brake pads 6. geometry 7. MOT and Emissions We handed over the car on June 14 and the date of completion of repairs, including MOT and Emission, was set at June 18, 2021 for the price of CZK 17,000. On this day, Mr. Jindra contacted us that the vehicle has not yet been repaired because it is not in time and is on its own. It is said that the car will be ready on Monday, June 21, 2021, and we have agreed on a price of 15,000 due to the delay. On June 21, 2021, he contacted us again that the repairs had not yet taken place and the deadline was postponed to June 25, 2021. He can't catch up again, etc .... However, on this day he repeatedly called us that the vehicle will be ready until June 26, 2021 and the price was reduced to 12,000 due to another delay. Then the deadline was postponed again to Monday, June 28, 2021, with the vehicle still running due to the steering pins on the geometry and reduced the price to 8000, -. Unfortunately, this deadline was again not met and the handover of the vehicle was postponed to June 30, 2021, specifically to the evening hour. At eight o'clock in the evening on this day, he contacted us with the fact that the vehicle was still not repaired, however, he would make the repair and bring it to our place of residence at midnight!? .... Like that I would pick up the car at midnight somewhere in the parking lot? Of course, we did not agree to this and agreed that we would pick up the vehicle on the morning of July 1, 2021 at 7.30 at the address of the car repair shop. At 1:37 at night we received an SMS message that the vehicle was delivered on Limuzská Street, without further localization. Which is completely different from where the service is located. On July 1, 2021, we wrote an sms along the way, so we set off for the Limousine and let him write exactly where the car is - no answer. After arriving at Limuzská, we noticed a parked vehicle at the Shell petrol station from the bus. The vehicle was heavily polluted with pigeon droppings. We also found out that the tank was about halfway out. Mr Jindra did not arrive at the scheduled time. We tried to call him 3 times, unfortunately without a response. Fortunately, it occurred to me to take spare keys, and after waiting half an hour, we left with the vehicle. We took spare keys for safety due to previous unreliable behavior on his part. At 9.00, the gentleman kindly called us to say that he had fallen asleep and therefore did not show up at the agreed place, and in addition he kept his documents in the car and wanted us to bring them to his service station. When I left, I felt the rear brakes rubbing and at that moment it was clear that we had after the holiday we were supposed to leave that day. With regard to the previous anabasis and general mistrust, we decided to have the vehicle inspected by a competing car service. It was found on the spot that from the list of agreed works, only the replacement of the shoulder pins and perhaps the geometry was performed. Subsequently, the diagnostics revealed that this was not an injection problem at all, but a accelerator pedal sensor. That is, in less than 3 weeks he did not give the car or diagnostics !!! Despite the unrepaired brakes, the car went through MOT, emissions and a large TP was in the box, incl. emission certificates. In the end we paid 4000, -. This amount will also come back to me due to the damage caused to us, the fact that he probably used the car for his private purposes and especially because there were no agreed repairs except for the shoulder pins, geometry, MOT and emissions. So, due to Mr. Jindra's inability, we did not go on vacation and lost the reservation of 6,000 for renting a cottage !!! I recommend everyone to go around this service in a big curve and I wish all of us to meet only fair car mechanics.

Terror. They promise me a day of completion 4 times and on that day they will tell me that it will be another day without interest, explanation or maybe an apology. I relied on them but unfortunately it's priceless. Almost two weeks due to this company without a car as they promised to repair. Next time, just say we have a lot, if you want it will be in 3 weeks. Ok I would respect it but 4 times postpone my deadline it will be next time, then again next time it is misery. I do not recommend

Very good approach, everything explained even for complete likes who do not understand cars at all. Spare parts could be negotiated at several price levels. I can only recommend.

I was satisfied with PR for a long time. I don't know what happened lately, but customer service went down a lot. Not only did I have to go three times for a service book (the first time they didn't have a stamp, the second time they couldn't find it), but the service made a block for writing numbers.