Prodej a Servis motocyklů - Luboš Hamouz Kladno - SUZUKI, PIAGGIO, VESPA - Autorizovaný Dealer ČR

Excellent motorcycle service. She takes care of my motorcycle as if she were her own. He even told me unnecessary replacements and repairs. Many thanks for my care.

It would be nice if someone gives less than five stars to objectively explain the reason, so I will do the same. At the beginning, I should objectively say that I bought a Yamaha t-max 500 scooter in November. Imported from Italy, year of manufacture 2002, with a mileage of about 32,000 km (deed - at least 70,000 km). Even after driving about 3,000 km, I was not satisfied and something did not seem to me. He started badly, I didn't like the strange sounds in the engine and the driving characteristics. I contacted the dealer, "made some repairs" and told me how great the scooter was. I wanted an independent inspection of the machine to confirm or disprove the reliability of the machine. That's why I asked Mr. Hamouz for a complete inspection of the scooter, and I explained the situation to him. How I bought what I don't think about it and asked him to see why it doesn't start and to inspect it in general condition. So the service order was for 1) a service inspection, 2) an overall inspection, 3) a bad start. Because I did not receive any budget or price estimate, my first estimate was 5,000 to 7,000 CZK. After a week, I contacted the service with the stage of my order. I was informed what was wrong there, so I asked how it would go with the repair and the price, because it was clear to me that the price would be much higher. The answer was that the price will be around 10,000 CZK and that waiting for spare parts is expected within 14 days. I regularly (after 14 days) inquired about my order. I learned that the course of the repair was such that part of the motorcycle was disassembled, spare parts were ordered. Within 14 days, the spare parts arrived, the next part was dismantled, the spare parts were ordered again, and this was repeated several times. I did not understand why the motorcycle was not disassembled at once, complete spare parts were not ordered and then the repair was not done in general. After seven weeks, I was contacted that I had the scooter ready and that I should prepare almost CZK 27,000. I would be quite interested in how the service would behave if I said that I simply did not have that much money. On the one hand, I did not order a repair for CZK 27,000, and no one informed me during the repair where the price climbs, if I was not interested in the repair myself, it would be a real shock. That's how I kind of counted on it. In any case, I don't like this communication. I would imagine communication a little differently. On the one hand, the contract estimates the price of service work and the probable completion date, in the case of disassembly of the motorcycle, finding out the condition, contact with the customer, explain what and how. Give a choice-write defects and put in the original condition, for a certain price or repair, but it will no longer be more expensive to repair and again estimate the price. In order to have regular information and not be shocked by the price in the end. The mechanics have really done a lot of work, so far the scooter is riding like new, all defects have been removed. Some may argue that when an old motorcycle is repaired, they have to reckon that it will not be cheap. Which is true, but it does not change the fact that the customer should be regularly informed about the increasing cost of repair. If it were possible to evaluate independently, I would give the communication one star, correction ten stars. In this case, I give four stars.

I bought a motorcycle here and I must say that complete satisfaction. For me, Mr. Hamouz is the best Suzuki seller in the Czech Republic. Thank you.

Nolan helmets. No. Mr. Hamouz is not the exclusive importer of Nolan helmets. They order everything via Global Moto. Unfortunately, they recommend the most expensive intercoms possible. Personally, I don't buy helmets here anymore.

So gentlemen and ladies my experience with this company: I put a motorcycle to change the chain plus oil change two things I paid for, and it turned out to judge for yourself. four but tattered the whole stand on one side the oil change seems to someone this new oil? after 10km? photo below and the filling of 2.4 liters and I discharged 3.4 liters. the one liter and the drain plug did not go loose, I guess no one touched it, just added an extra liter, and I'll have the front rosette checked and I'm not afraid to bet that it's not done either. So no one in my life will see me there. And that one star is considered to have only taken a week

I highly recommend the service. I gave my V-tree to a convening event, and on that occasion I had a tour and basic service done. Mr. Hamouz informed me by phone about the progress of the work and what would be appropriate to do. I was pleasantly surprised by the speed of repairs and the subsequent import of the motorcycle home. I would say in terms of price that this is a standard. I highly recommend and will definitely visit again.