proPOSTELE.cz - prodejna

Until the goods were received, everything was fine, but after less than a month of use, the mattress lay down. Subsequently, I have to share the worst experience of online shopping. Nobody responded to e-mails asking about the exchange, complaint or further procedure. After the telephone contact, I took a picture of everything and sent that the e-shop should contact me with further steps, ie collection, exchange or complaint. After further emergencies, nothing happened, the e-shop did not respond to other emails, and in the following phone call I was told that the emails did not read from them. After three months, they told me that I should bring the mattress to them and that they would complain about it. Absolutely unprofessional approach and I do not recommend this company.

Delivery of two mattresses fast. Unfortunately, one mattress came quite wet.

I personally visited the store before Christmas on December 18, 2020, and at the last minute I was looking for a mattress. Of the two possible variants that could be delivered by 23.12. I chose one, but I will pick it up in person on Monday to Wednesday next week. At the store, they contacted me by phone and they would contact me when the mattress in Dubč was available for collection. On Wednesday, I called the telephone contact (one number unavailable, the second number on the 3rd attempt), where I was told that they have been on vacation since Monday. However, I was promised by my master that I should call in half an hour to find out the situation and tell me how to proceed. No one answered my phone by the evening, no response to the SMS. I don't understand why the mattress was promised to me when they knew they couldn't deliver it - they had to know about the holiday. I don't understand why, when they promise to find out the situation, they don't call themselves and make a dead beetle. Moreover, even if I take into account the pre-Christmas hustle and bustle, in the store in Dubč it looked like after the explosion - plastic bags scattered everywhere, mess, dirt. It was definitely not a cozy place. Moreover, even though I am not a supporter of veils, I honestly follow it and I wore it before entering. Mr. and Mrs. the salesmen, who were sitting at a computer desk at the time, didn't even bother to put on their veils or apologize. Just like nothing. I will definitely never visit this company again and I will not order anything from them. On the contrary, if my acquaintances are interested, I will do my best to buy them somewhere else.

I have a very bad experience with this company. I ordered a mattress from them, which arrived safely, but unfortunately her condition began to deteriorate a few months later. The stiffness was no longer the same as before, and after less than a year of use, when I fell into the mattress every day while sleeping, I decided to make a complaint. I started by communicating via email first. The company's response to my long-standing complaint was in the style of answering in a few words, where I learned that I can only complain about the mattress by having to bring it back to the store at my own expense, which is not at all acceptable for people living across half the country. Unfortunately, the company is not interested. So I sent the complaint stating that I didn't even have an invoice with me, which I lost due to my mistake. Unfortunately, you can neither download or retrieve the invoice from this company via email, as they only send the invoice in printed form. Therefore, only the order number had to be enough. Communication via telephone is not very friendly, it can be seen that the people you communicate with are in a hurry, with the exception of arranging the delivery of a mattress to their store, where I have to praise communication with a nice lady in the store. Of course, after I sent the complaint and asked for confirmation of receipt, I did not receive any email or paper. I think that if I didn't call myself, the mattress would still be in the solution of the complaint. The last point was the final phone call, where the master first looked for my mattress. After finding her, he informed me after 5 minutes that there was no problem on the mattress and swept the whole complaint off the table. He pointed out by testing her on a machine that measured the rest. I don't know if anything like that exists at all. Anyway, if I fall into the mattress, it's probably not okay. At the moment, my mattress is in the basement. I will never buy a mattress here. I DO NOT RECOMMEND!

Non-professional, arrogant staff - bad goods sent, complaint process lengthy, excuses ... Better to pay extra than to solve anything with this company

In front of the dispensing point in Měcholupy there is a telephone number that you must call so that the staff can come to open the gate for you. Nobody answered. I guess :/

I DO NOT RECOMMEND ANYTHING TO BUY !!! This company is the biggest seven-legged !!! I ordered the mattress Lima Dřevočal 21.3. 2022-delivery time 1-2 weeks. After two weeks, I called and the lady told me that production at the manufacturer would be extended by another 10-14 days. Then I called again, Mr. said he would check and did not call back. I called again, after the call they hung up and turned it off. Then I called again the next days and no one preferred to pick him up. After five weeks of waiting, I had no goods or info. So I called the Dřevočal manufacturer and they assured me that this seller did not have an order there. I don't understand at all what lying they have ... I now ordered elsewhere and I have a mattress at home in 3 days.