RAK CZ a.s. - Revoluční 725/11

I met RAK the moment she stopped working as a manager in the apartment building where I live. Unfortunately, it is a very unconscious, roadside, hostile company that does not know what the right and left hand are doing. Communication was at a very low level if anyone was able or willing to communicate. Last but not least, I would mention a really inappropriate decision-making and behavior, thanks to which SVJck incurred considerable extra costs, meaningless and inconvenient contracts were concluded and complaints were processed, especially the defense on behalf of the apartment owner, was greedy.

My experience with this company comes from the time when its employees worked for us on real estate and also held the role of professional chairman. I must say that this is a very disorganized group of people who cannot be called professionals, for the following reasons: • Concluding contracts that are not advantageous for SVJ, or are duplicated or unnecessary. E.g. ordering emergency services, even if it is part of the house insurance. • Inability to grasp the systems in the house and take over the property properly o When a fire alarm breaks out, the professional administrator does not know what to do, the occupants of the house call the individual numbers at 01:00 in the morning and try to solve the problem. • Inability to put pressure on the developer in resolving complaints - they are constantly waiting for something instead of taking all steps on behalf of SVJ to resolve complaints. In the end, we, the owners, had to organize meetings on a weekly basis and push the company to complain about the problems that logically arise with the new property. • Absence of any system in the records of complaints and their status. Inability to inform the occupants of the house how they proceed in complaints. Role of professional chairman: • Here I see the biggest problem in the inability to keep the word given to the owners. Specifically, a call for a vote on the committee. A clearly agreed deadline, confirmed by the "professional" chairman, subsequently not met with the words "Mr Pacner forbade me to do so, he is not satisfied with the text." Due to this statement, the whole vote was postponed and RAK got one month more paid. If it was a company that is confident in its work, it would not need these practices. The company showed similar delays in evaluating the voting results. • I expect the professional chairman to move things forward and organize other components. Here I must state that there were only unnecessary delays and thwarting attempts to move things further. o Expert opinion - a similar story as the above-mentioned vote on the committee. o Zero shift in complaints - it is necessary to involve active owners and remind about the activity on a weekly basis. Everyone will definitely make their own opinion, but if I could recommend, stay away from this company and definitely do not accept it as an administrator or professional chairman. The final decision is up to you.