Restaurant - Motel Hana - Ostřetín 40

Super

OK

Super ??

Ok

SUPER!!!

Nice, friendly staff, close to the best sauna in the Czech rep

Fantastic people. Excellent reception. Highly recommended ?

You absolutely ruined our holiday experience and have caused us so much stress and upset. We booked to stay in your motel for 8 people last night. We are from the UK and had been at a festival 3 hours drive away. We booked here because it said 24 hour check in and check out on the terms and conditions. We had a very exhausting weekend and have to drive a long way back to Prague for our flights today. We booked your motel because we needed to sleep and shower and rest. We arrived after a long drive around 1.30am to find all lights off, no signs of anyone and everything closed! Thanks a lot! We then spent another hour in your carpark trying to call any hostel or other motels anywhere to stay for all 8 of us and couldn't find anywhere at all. I cannot belive how rude for you to just ignore people stranded in a foreign country after taking bookings from us to stay which said we could check in at anytime. Absolutely furious and disgusted with your service and thanks to this 8 of us have had to try sleep in an over cramped van we hired after driving a further 2 hours to find a truck stop with a shower. I haven't been able to sleep at all and I am so angry you wasted our time and caused us this nightmare today. We spent ages trying to call the number and looking for other door to the hotel reception. We saw one person, staff or owner in a downstairs window who then ignored us all outside. So thanks for that! 24 hours check in service means you should be available as it says, so why on earth did the hotel be all locked up?