Rhenus Home Delivery s.r.o. - Na Trojce 369

Absolutely tragic traffic. You better not use it, you will save yourself a lot of disappointment. They lie openly, even repeatedly. In style: we will take your goods, but our car broke down. Then you call the store to see if Rhenus picked up the goods and find out they are still there.

This company is a bad joke. Notice to Jysk: Your order will be delivered to spol. Rhenus 29-11-2021 between 7 and 20h. One job. the day before the delivery of the goods you will receive an SMS. The SMS will contain a 3-hour interval, in kt. the goods will be delivered to you, always between 7 am and 8 pm. On the day of delivery, the driver will call you approximately one hour before arrival at the delivery address. Reality: No sms (or other notifications) from Rhenus the day before, on the day of delivery a call from the driver that he is at 30 s at the address (without any message an hour in advance, as declared) with the proviso that if I am not there, we will move the delivery to another time. When I asked why they didn't let me know in advance, the driver referred to their warehouse operators that they were dealing with it and it wasn't his problem. In the end, we agreed on the next day delivery, with the proviso that I respectfully asked for info with the specified time delivered in advance, and it went well (I think it was a different driver the next day). However, this was not the first negative experience, I have solved the same problem in the past ....

Delivery time range of goods that you cannot determine, but is automatically generated - OK. So I'm at home and waiting for goods between 11-14h according to sms. I'm expecting an SMS or some info in advance (so I was also told - that someone will contact me in advance) she should have kindly picked up the phone and that he had already left and that he would deliver the goods to me another time, in about a week, that they would get back to me from headquarters. Truly the pinnacle of unprofessionalism. Do not wait for any info in advance and you will wait a long time for the goods. I do not recommend.

On Monday, February 28, 2022, I was to receive furniture from JYSK. I was informed by SMS that due to a breakdown in the vehicle, the furniture would be delivered to me the next day, without any contact to the dispatch center. Therefore, on Tuesday I waited for an SMS with a time limit for the delivery of my order, but no SMS arrived. If I didn't care and called the company's dispatch center, I would keep waiting for my order. I was told at the dispatch center that they forgot to enter the delivery for the next day, ie 1.3.2022, and that the delivery will take place on Wednesday 2.3.2022. This company is very unreliable and my only luck is that I have time off for these 3 days. Too bad I didn't get reviews on this company before, I'd probably choose another e-shop.

The worst company there can be! They write that the delivery time is 5-10 days. I ordered a sofa from Jysk in advance, they had more than 15 days to do so. One chooses a date when he will be present, postpone his work or sacrifice the weekend in order to accept his big order. And they just write a few hours before delivery that there is a malfunction in the car (be careful, they tell absolutely everyone, it is their only excuse in any case), no one will come and they will inform about the new date and nothing! Terrible service !!! The infoline is disgusting! The lady tells me that it is not to blame and neither is the company, but only God. I'm saying I'm going on vacation in a week and she's still asking when I'll be back! This is incomprehensible debilism !!!!! And most importantly, I paid more than five hundred for it. Never choose this carrier when ordering. The CTIA should have been dealing with this for a long time.

Catastrophic service. Reluctance, ignorance, both in the drivers and in the control room. Bought a bed that was in stock in Jysk. Delivery dates were only on Saturday (!). The first date of delivery in the morning came an SMS that they have a broken car and nothing more. The next announced Saturday arrived more or less on time. Unfortunately, they brought completely different goods. Another date when they had to bring the right goods and take away what doesn't belong to us, the morning sms they have a broken car. After complaints in Jysk, they suggested Wednesday from 10:00 to 13:00. OK, I wrote to the dispatch center the day before and on the day of delivery that I needed to deliver the goods until 13:00. At ten o'clock they were in front of the house. So we don't have the goods again, after another emergency in Jysk they suggested Friday or Saturday. So I will hope that for the fifth time we will get our beds. I don't want to have anything to do with this company and unfortunately with Jysk. One star is power.

In short: RHENUS staff do not know that the transport screws are to be unscrewed from the washing machine. Some training wouldn't hurt. The installation was for CZK 1,500 (and they say they do it for free, so the online shop has extra income. They don't have a shower, they don't have a contract, child . Long: A washer and dryer ordered on onhophop.cz with import and installation (installation for CZK 1,500, with the proviso that I will be at work ...). Carrier RHENUS. Despite the wife's warning that the RHENUS gentlemen should remove the shipping screws from the washing machine, they assured the wife that it wasn't done long ago and that she was calm, so they batted, placed, plugged in and drove her. So my wife let go of the washing machine and switched it off at higher speeds, because the washing machine and the dryer started to move due to vibrations ... So the reluctance on both sides called them both online and RHENUS. Eventually they arrived, I had to work earlier to work with them, because the wife had to have a child and it was already outside the time they were to arrive, the first arrival in order at the specified time. .. they came and did not want to resent, because they do not have it in the contract ... the etiquette is probably not in the contract, however, for the second time after the discussion zuli ... according to my instructions they removed the screws and blinded them with blanking plugs. Then we tried the washing machine together, it seemed fine, they wrote the incident on the delivery note and finally left in good condition.