RI OKNA® Cheb Martin Bureš

Supplier of windows, gates, doors, fittings and other goods. The company has been on the market for about 20 years.

Excellent company, great access, good quality and price. We recommend to all!

Service order of old, plastic windows from another supplier. Mr. Bureš very willing and helpful. Maximum satisfaction. Thanks

Great and expert advice. When I add willingness regarding time and normal prices I always recommend this company. Do not worry and feel free to contact them.

Doors to the whole apartment from obložkama and door knobs, complete and work and seating doors !!! Big contract for Mr. Bures for a lot of money. After half a year of finding that they do not lock some doors, which is their basic function. Lord, he is not interested in remedy during the warranty period even though he assured me that he will do so within a month !!! October 5th I contacted him and it will be December. No more of us dripping any money, so what would the gentleman bother-varování so warn others, check everything now and you will be calm.

Responses for Andrea Kuběnská - Greetings. Your name is not in our customer database, so I can't find the order and I can't even accurately target my reaction, so I'll try it a little generally and with deduction. Regarding the volume of the order - this is very subjective, because for some a large order is a volume of 50,000 CZK and for another a million. However, it is absolutely irrelevant whether it is a 5-door or 50 order, because I personally try to approach each customer in the same way, even in terms of time spent dealing with demand. In 2017, we had only 2 complaints about the problem with locking the interior doors and we missed only one in the deadline in Hálkova street in Cheb, where there were several reasons when the customer did not agree with the proposed deadline and at the next deadline we we were wrong to change, for which I apologized. However, the situation was subsequently corrected under my supervision to the customer's satisfaction. Mmj. the customers check the functionality of any product at the moment when the work is handed over in writing, so that it can be rectified immediately or at least recorded in the handover protocol. However, for the given order, the work was handed over for use without defects, which could lead to poor functionality due to unprofessional access or other intervention by the customer or a third party. However, we faced all complaints and at the time of your review, not a single open complaint was registered in any segment of our offer. Martin Bureš Jr. Response to MARTINA Skopcova - Your name is not in our customer database, so I am not able to respond to such a rating without text. However, if you have been dissatisfied with our approach or products in any way, please contact me with a justification so that we can arrange a remedy if necessary. Thank you. Martin Bureš Jr. Thank you all for the positive review. I am pleased that you have been with us and I believe that you will continue to be satisfied.

I accidentally put it on Aš, so I put it again: I would like to thank the young Mr. Bureš for his MAX commitment in solving the difficult reconstruction of our house. Although the initial contact was difficult due to the closed branch in Cheb, which made me a little disappointed, my emails were answered even at night, which I really did not expect. In all respects, we were recommended the optimal solution, we were even discouraged by the more expensive options we chose, which surprised us and in the end we gave a recommendation and everything works as it should. From the beginning, we also had a standardized installation with a vapor barrier, which no one else even offered us, with the proviso that it is unnecessary. The delivery date was a bit longer, but the entire implementation took place under the supervision of Mr. Bureš, with whom we went through and checked each delivered element after completion. We are already looking forward to future cooperation and we will only praise. Thank you! Tomas Daniel with his family