Rodinný hotel U Studánky - Horní Lomná 178

I have not yet encountered such an approach and actions of the staff. The week before we were told that there would be a wedding at the hotel and there would be noise at night. We wanted to postpone the stay, but we had a free date in January and we were not satisfied. There was more reluctance. Food below average, service average, rooms small, "wellness" weak. The hotel does not match what is described on the site at all. The owner does not respond to the email. I definitely do not recommend a visit.

I used to go here with a bunch of people for about 10 years as a little boy. I have only the best memories of this hotel and guest house, and when I go around I always have a great lunch. I plan to have a nice weekend here and remember thank you very much. Nikolas Kara

Visited with a large group and I must say that everything was great. We really enjoyed it, the rooms were renovated and clean. The first day we were cold at night, but everything was solved the next day without any problems. Whirlpool and sauna tested :). The food - we had buffets that were absolutely epic - the food was great and a great selection. We also had vegans with us and they ate well too. Helpful and kind staff. Thank you :)

I DEFINITELY DO NOT RECOMMEND! We chose the hotel for a family weekend mainly based on reviews, so we expected the much praised approach and warmth of the staff. The overall equipment of the hotel is very average, corresponding to such a mountain hut, it is definitely not a hotel that I would recommend to anyone based on the interior. The rooms are small, for three people difficult to pass through, flowing toilet, shower probably only for the skinny. The quality of wellness is very lousy, it is definitely not a romantic whirlpool by candlelight, rather it is a noisy whirlpool thrown into the cellar without any effort to create a pleasant relaxing environment. The massage was fine, but the date was given to us on a change during breakfast on Sunday, which again is nothing seemingly relaxing. Staff quite friendly until we have made a complaint about the course of the stay. The main problem, however, was the week before the information that there would be a wedding at the hotel and we should expect noise, the possibility of an alternative date was offered, but instead of a weekend during the week and a weekend before Christmas. None of them was unsuitable for us, due to other plans, but it was not more satisfied for us, even due to the wedding announced in advance. A hotel that cannot arrange a wedding and at the same time the stay of other guests without major restrictions, or at least offer a discount for these fundamental restrictions or, for God's sake, simply does not have to mix these two events together. The wedding guests probably had fun, we definitely had less on our "relaxing" weekend, especially when we walked from the whirlpool in a towel around the wedding guests, we couldn't sleep until two in the morning and we ate the whole stay in the cellar, on dilapidated chairs, where we drank they had to almost beg, and we were informed of the same cellar in advance as a "bar." In my opinion, calling a provisionally prepared room in the basement a bar, where it went out right after dinner at 6.30 pm and the end, is not entirely correct. The hotel's reaction to our remarks about the stay was perhaps just that we knew about the wedding in advance, so we probably had to apologize for the fact that even though we paid the price, like everyone else, we felt like uninvited guests throughout the stay. The plus of the whole "hotel" is perhaps only its location.

Everything is fine except for the other dinner times stated in the instructions and email, at the hotel and from the staff. If we came at the time written in the email, we would be without dinner. Very hot, even unpleasant hot water in the whirlpool. We were not feeling well, we stayed there for 5 minutes. It shouldn't be that hot. Otherwise satisfaction. Staff friendly, good food, good prices, nice accommodation.

Very nice family accommodation. At 6/22 we were for an extended weekend with our 3 year old son. Spacious comfortable rooms with bathroom. We arrived late in the evening and had dinner ready by prior arrangement, which pleasantly surprised us. Quality food, very nice and helpful staff, always ready for any fiction (our little one decided to order a mug of milk :)) Excellent ice cream on the weekend, super adjacent outdoor swimming pool, great experience even with a small one in the whirlpool and we also recommend a local masseuse who will come to the hotel. For children, children's playground inside and rich outdoor activities (local playground), in the area of ​​sandpit. Very nice walks around with dogs - well, Stations of the Cross through the forest. Suitable for both seniors and families with children and dogs. The only things we lacked were trash cans on the floor (they were nowhere) and maybe a few basic sandpit toys (we forgot to take the little one). We definitely recommend and thank you for a nice family time.