SALU Systems, s.r.o.

Everything well thought out !!

Personal collection of goods, hard to find a dispensing point

I ordered a glass door. First they called that the profile I chose could not be turned into a partition door. So the configurator does not work perfectly. Then I received a shipment in which there were hinges that I ordered, but which did not fit into the changed profile. During the telephone complaint, the lady informed me that suitable hinges were no longer produced. In the end, Mr. Jan Šváb called - read this name well, because he appears several times in positive reviews of his own company, trying to get some hinges somewhere. In the end, the hinges arrived, but of the 6 pieces, it had one other dimension, so it could not be inserted into the milled hole. It all took about a month from ordering before I could install the door, but without one hinge. So I don't know ... I will definitely not order anything from this company anymore.

An answer to Mr. Richard's review. Sir, Thank you for your feedback, but I would correct some of the information you present here. 1. when ordering via the online calculator you were acquainted - warned that the type of hinges you have chosen is only picked (holes), but we do not supply hinges (we trade only with selected types of hinges, but if the customer has his, his type also we mill) 2. you have inserted hinges in the order that are not compatible with milled holes (however, we cannot know whether you will not use them for something else) 3. our staff dealt with all your e-mails and communicated with you x times by phone and in writing, we tried to accommodate you with the exchange or reworking to another type 4. since we do not trade in AGV hinges, we do not have them in stock, nevertheless we tried to get and send hinges in every possible way, we managed to do that with the use of contacts from our long-term partners 5. you write that one hinge out of 6 could not be deployed, we can neither confirm nor refute this, because we were not given the opportunity to evaluate the situation. We are sorry that you do not have a good experience from your point of view. In our defense, however, I must state that we have been producing aluminum frames since 2002 and we have a lot of satisfied customers who order all the time. It is true that we are not aimed at end users and rather we trade with large distributors of furniture fittings, carpenters, joiners, etc .. Once again - I'm sorry for your problem, but next time - if there is - try to consult the order in advance with our sales representative or the person who deals with this production.