SEPHORA PLZEN OLYMPIA - Písecká 972/1 OLYMPIA PLZEN GROUND FLOOR

Very hostile environment, employees look as if they are being harassed by customers. I also don't like that when I visit the store unpainted from school, it almost doesn't greet me, while if I come very painted in the evening, they're much nicer to learn. The only plus is a relatively good selection and a pleasant and smiling security. However, due to the behavior of the saleswomen, I do not come here again.

As it has been written several times ... Even if they had everything in gold, even if they had it all for half the price than elsewhere, the impression will spoil the full amount of a sales assistant (beauty assistant) who is not so interested in the customer's opinion as , at any price to sell. Unfortunately, they have neither gold nor half price here, and so contemptuous and sour views (I do not speak, of course) discourage you from any purchase. When comparing with Prague's Notin, where prices are rapidly lower (even the same price for an e-shop and a stone shop) and the level of staff is much more professional, there is nothing to solve ...

I have repeatedly encountered a very arrogant behavior of shopkeepers in this store. (pardon beauty asistentek ...) Instead of greeting you scornfully scrutinize you from head to toe and respond to any wish or question with reluctance. They look at you as a thief and the pinnacle of everything that the security guard stands exactly in the middle of the exit, and when you leave, so does not have the decency to retreat from the road, you have to get around it !!!!! In addition, the Brow Bar in Pilsen does not work. I was not served three times because the lady was not present, but nobody even offered me the term. The online reservation of the term on the Sephory site is NOT FUNCTIONAL. Warmly this shop to anyone NEDOPORUČUJI !!!!!

I really liked the one upstairs, a nice saleswoman, she earned that I run from one brand to another (as far as skin care is concerned), a very nice saleswoman came in exchange, I told her in advance that I was here for the first time and that I didn't know or know brands from sephora caring cosmetics that I make up with micelle and cleansing cream from sensai. She asked me which skin care I would prefer if it was natural or chemical and which brand (I told her that I don't know about this and that I don't know what would be better for my skin and what I have to use and at what step) and explained everything to me skin care concerns. We tried different products from different brands and she didn't mind at all that I bothered her like that for me I recommend ?

A few days ago, more precisely on Saturday, my wife and I were in the Sephora store in Pilsen. As far as the staff is concerned, this time I would like to point out such, one could rather say a mild approach, although during our previous visit everything was at about 9 points out of ten. It should be noted, however, that we left almost ten thousand, which I do not think is that very small. I understand that not everyone wants to be at work on a Saturday afternoon, all day with a veil and so on, but to feel like visiting a store, as if you are more of a nuisance there, even though you plan to spend a lot more money there language and you pretend that everything is fine and you make another purchase there for several thousand and you want to claim a small gift for another purchase, you get hoped that you do not have the background paper on which you received the Sephora White card (btw we were not informed during the previous visit), which you de facto no longer need, because you are already entitled to a Sephora Black card, which you do not have because it will come to you by mail? Seriously? In addition, the "security guard" looks at you as the biggest thief and you always have him behind your back, not to mention complete arrogance and contempt from the part of the staff who shows you at all times how much you bother them and in the final some "beauty lady" who is older as brown coal tells a girl what she is about thirty "here you have wrinkle cream" (older smaller blonde lady), that's where you want to spend another ten. I give two stars and only thanks to one lady who behaved very politely and very nicely and willingly, otherwise it wouldn't even be for the two of them. On the other hand, it must be said that communication with management and the customer line is absolutely perfect and many companies could learn from them. I greet the entire customer service department in Prague and thank you for your maximum helpfulness and willingness.

Since I'm far from the store and I'm quite uncomfortable being chased by a security guard when choosing the right shade of makeup, I wanted to use their online store. Their online shop is a disaster! Although you have an online chat where they can help you, but unfortunately the counselors do not know anything. They will advise you to visit the store in person, so they are useless to you. What struck me and annoyed me was that the online shop does not offer make-up for fair skin type. And if they already have it, it is only available in the store. Which doesn't make any sense at all ... The online shop is about ordering products at home ... ? In short ... If you have a fair skin type, then you are unlucky. Either they will not have your shade or you will have to travel for it in person anyway.

The saleswoman in the decorative cosmetics department was very uncomfortable and reluctant. When choosing a new makeup, she was not able to answer my questions. I wanted to choose a new shade from another brand that I had not used yet. She didn't advise me at all, she attacked me with a shade that was so 10 times darker than my skin, she refused to give me a sample. When asked what kind of make-up you have from this brand, she answered what I really want, that she has been using it here for 15 years, which I was not interested in at all. I wanted to know the properties of whether she is hydrating, etc. The saleswoman is an older blonde, moreover painted, who can't apply make-up on her own, she probably shouldn't work in this position. I preferred to buy goods that cost CZK 1,450 elsewhere. Where they devoted themselves to me fully and willingly, and I didn't think I was just bothering. There's a hell of a big difference between shade 3C2 and 1W1 from an unnamed brand. You should teach this saleswoman how to treat a customer and probably train her in her position or move her somewhere else.

I am not at all satisfied with the Pilsen store. Many Prague branches have the same sales area, but surprisingly more choice. But the worst are the saleswomen and because of them I don't enjoy visiting at all and I only go there when I really need it. These women work in a beautiful fragrant environment between makeup and they look sour and like you're bothering them! My last visit was that I came for a concealer under my eyes, with the advice that I would get some advice. The saleswoman first offered me the most expensive and non-covering concealer, and when I said I didn't want it and not because of the price, but because it didn't cover, she went to Sephor's products, where she recommended a concealer five shades darker. I assume that this is a sales strategy and that the saleswomen have the task of selling mainly private label products. ?