Siera.cz - Chovatelské potřeby

great prices, friendly service, professional approach! I recommend

For us total satisfaction, helpful, professional and above all human behavior ... We can only recommend

After 6 days they write that it is not and you still have to remind yourself otherwise they would not even respond, it was written in stock.

Large selection of everything possible and friendly and helpful staff

Sufficient selection in the store and the possibility of purchasing over the Internet. Collection of goods is possible free of charge directly at the store.

I don't like to leave negative reviews, but now I have to. I will describe my order, how it happened chronologically, and you have your own opinion. On September 2, I ordered a dog harness. However, the harness was small, so on September 7, I sent it back together with the return form, which I sent to the email according to the seller's description (1st contact). I also received a confirmation of receipt of my form. ... I forgot the goods because I assumed my money would be refunded. On October 21, the seller contacted me that he had received my shipment back and did not know what to do with it. We explained everything and again I sent him again an email to return the form of God (2nd contact) .... but my money was not returned On October 29, I contact sales (3rd contact), who assures me that he will arrange everything ... my money has not been returned On November 3, I contact the seller (4th contact), who assures me that it can be arranged immediately and that he will let me know ... he did not contact me and my money was not returned. November 4 - I waited until the evening if the money would not run out (I have the same bank as the seller), but even on this day the money was not sent to me The last call (5th contact) arranged everything. I was willing to contact the CTIA or the police. The money finally arrived. My conclusion? If you only deal with the delivery of goods with this seller, you will probably receive it. But if you need to deal with something "beyond" (complaints, return of goods), I wish you good luck.

The purchase on the website went well, a few days later an e-mail arrived about the shipment of goods. However, I did not receive any information about the delivery of goods .. So I did not give it and contacted the store. The lady replied that she would find out what was going on and call. Unfortunately, only that evening a message came from the Czech Post that they had taken over the package. Did I have to be reminded to send my order? How long would I wait if I didn't remember? Nowadays, when you order one day and you have the next day, I am disappointed with this communication.

Pleasant and helpful staff, relatively large selection of goods, nicely arranged.