SOLODOOR - Značková franchisová prodejna

Quality products friendly staff.

Real experts in the world of doors

I do not recommend not being able to deal with people let alone greet you.

I've been thinking for a long time about whether to write this review. After the experience with the owner, I have to. My wife and I made an order for this company for more than 120,000 CZK, according to which I would expect at least a decent deal from the owner P.K. The company delivered the agreed door, unfortunately 3 pieces damaged, which can happen. Unfortunately, the owner did not want to acknowledge the defects, it is said that the defects are not visible from 1.5 m. After speculation, the complaint was acknowledged, we are said to be meticulous. Does anyone really mind that their new door is scratched right after installation? The complaint protocol has not been issued, which is the seller's obligation! After the delivery of the new door, the assembly company found the damaged door again and admitted that it was not worth assembling it. Again, the refusal to acknowledge the complaint, even though the installation company acknowledged that the door was not in order. Again, belittling, I was with my wife again as meticulous. Another problem arose when installing the handles, most of the handles were not mounted straight, which everyone had to see. Another reluctance to acknowledge the complaint. When proposing to resolve the dispute with the CTIA, the conclusion was that a sales representative of Solodoor and a company producing handles were invited. Both claims accepted. We've been told that "cheap clicks" have been purchased. Agreed return of clicks and purchase from another manufacturer for more money. Again, the complaint protocol was not issued, which I received after 24 days of the start of the complaint at our instigation. After mounting another brand of handles, again a problem, 4 obviously crooked handles. Again, reluctance to solve the problem. The argument was that in the store, these handles have "the same" crookedly mounted on the panel and that my wife and I saw them, so what are we wondering now. Incredible audacity. I still have Mr. P.K. he showed a photo of the panel in the store that there are really crooked ones. Guessing again. Subsequently, we contacted the sales representative of the manufacturer of the click, who easily acknowledged the complaint on the basis of the submitted photos. Strange! Mr. store owner P.K. therefore he promised to handle the complaint in person! He arrived at the assembly site, where it was agreed to replace the handles with new ones. Upon arrival, he said he acknowledged the complaint, but did not replace the handles, despite promising. In about two hours, he sent an email, where he rejected the complaint, stating that the handles were in the norm, and thus practically denied what he said at the installation site and promised in the email. After my indignant email, he replied that of course he would add new handles, that he had ordered them from us right after he left. This probably can't be understood at all. The store did not handle the complaint within the complaint period! We have run out of patience. There were several suggestions from us. Either disassembly and return of the entire order, or a discount and settlement of the complaint, or handover to the CTIA. A discount of CZK 5,000 and the repair of all defects were agreed upon. Defects subsequently eliminated. Agreed amount, but not sent! Owner P.K. since then, he has stopped responding to emails and registered letters informing him that he has undertaken to pay the agreed discount. The situation culminated in a pre-litigation call, at the same time all the above problems were solved by the CTIA. The management of Solodoor in Sušice was also informed. The result was that the CTIA fined this company, after 81 days the company sent money! In the attached photos you can see how great a job this company does even during assembly. In particular, note how crooked the handles are and what the gap between the trim and the door may be. According to the owner of the company, everything was OK and according to the standards, which he could not specify or present, you can also expect that the door closes itself. Can a company leave such work and repeatedly claim that everything is fine? In conclusion, I would like to add that the company issued invoices with a maturity of less than three working days, to which it is not entitled without mutual agreement. She repeatedly did not acknowledge obvious defects on the doors and handles, she spontaneously adjusted the status of the complaint three times in 24 hours. It did not repeatedly issue complaint protocols, nor did it inform about the settlement of the complaint as it should have. The invoices show other handles, ignorance of standards (once they tell you that everything is according to the standard, the second time they tell you that the standard is unknown, of course according to the situation that was more suitable for the owner of the P.K. store at that moment. I assume that the owner of this store has a different view of things. The CTIA confirmed our allegations.

I haven't thought for a long time about whether to write this review. After yesterday's experience with the owner, I have to! After all, only now do I see that I am not alone in having a bad experience with this branch of Solodoor. The gentleman at the branch, apparently the owner, conceited or unhealthy, treats the customer as "with a fool who doesn't know what he's talking about with a colleague!" the lady at the branch is very nice on the phone, but during a personal meeting at the store and the first complications in creating prices. offer, unpleasant and annoyed, hands in cross, unwilling to explain something in more detail and consult and waste time with you ... please, who want order from Solodoor, go to a hobby market in Pilsen, only there I met an extremely helpful and helpful approach of employees, explained and advised me everything, paid full attention to me professionally, even though I may have a non-standard order and the meeting took quite a long time ... Unfortunately, I did not see that in this Pilsen "franchise" .... here it was the conclusion, pay in advance 2500, - for the focus and then I will send the technician, otherwise it will not pay off, and then maybe you will find out the prices. guess ... wasting time explaining details with you for free I will not .... and wasting time creating at least indicative prices. offers not either .... so I left with exactly these impressions. When the gentleman left the store, of course, he didn't even bother to tell me about the unreal meeting, I do not recommend trading with this person and buying something from him, with the slightest problems you will certainly experience just rude and arrogant behavior.

We went to this store based on the very good experience of our friend. We were really very satisfied. Staff helpful and helpful throughout the solution of our order. The door looks great, the implementation was fast and professional. I can only recommend.

When choosing the door, I visited several sellers, whether they were door sellers or hobby markets, and finally I visited the Solodoor store in Pilsen, which is therefore renamed Dveře Kubeček. Even though they don't have their own website, there is a lot to find on their Facebook and they just had a nice event, so I visited this branch. During the visit, I was quite surprised by the staff with their willingness and information, when they always gave me accurate information about the door. In the end, I ordered 5 doors from them (Gabreta) and everything was great. The focus went smoothly, I consulted some details a few times and I was answered immediately. The assembly took place in perfect order, on a professional level. The door looks great, the quality is high, I can't complain about anything. Absolute satisfaction both with the door and with the entire course of the visit until the implementation. I recommend!