SOLODOOR - Značková franchisová prodejna

Opening hours obviously have no significance for this company. I arrived 40 minutes before closing time and no one was in the store. Huge disappointment.

I work in construction company Ing. Josef Nedelnik, s.r.o. from Brno and we regularly order doors from Solodoor, up to 95% of all projects. Overall, we are very satisfied with this supplier. We recommend to all our clients especially Solodoor company in terms of good cooperation and high quality not only of doors, but also of assemblies.

Be waiting for the door for 2 months. But sending a fighter who is able to break the door frame and one has to wait another month is really too much. I do not recommend this company. Now just pray that the door lasts at all.

Incredibly annoying lady selling at a store in Brno.

ZERO POINT ACCESS !!! We arrived 30 minutes before closing on Friday. The lady didn't say a word at first, after 5 minutes she realized that we were from a project or who we were ... After her answer, her reaction was "so, we'll close in 20 minutes, so ..." of her corner, where she immediately began to recall a phone call with her acquaintance about the event today. Extremely bold and inadequate behavior. Even if they have the most beautiful door there, I will not return there in my life! And I can add that they didn't have much to do there, but they probably depend on every taste.

I'm no good guy, but today's experience can't be kept to myself. I had an appointment for a door selection at 9: 00-9: 05. Used to be everywhere on time, I arrived at about 8:55, with the fact that at about 8:57 we rang the gate at the parking lot to get to it. After a long time, the lady said what I wanted. I asked to be released to the parking lot. Tipped. And nothing. So I thought maybe he just wouldn't. I will call again and the gate will open without answering the call. I'll park. I enter the store slightly after nine and go to the lady who is there and I report and ask if there is a gentleman with whom I have an appointment. A murderous look and quite measured info that he's not there and that he's going there, etc. So I decided I should wait. I'm looking at the products and a colleague came in around. And then it started. The lady began in a voice that could, of course, be heard. that it's awful that those people will start walking an hour before the opener. And that she's not paid before nine to open it to someone, etc. It's just typical for a customer to hear it. And unfortunately it did not end, on the contrary, it escalated. After about a minute, I didn't go to the lady and apologized to her that I was really sorry that I had ruined her all day, that I had arrived a minute before the opener. I honestly had no idea that they were open from nine, and it never occurred to me what a horror the ringing of two minutes before the opener would cause. The lady probably didn't expect it, but I'm not supposed to apologize ... and she preferred to go for a cigar. Then a gentleman arrived, with whom I discussed everything to full satisfaction within 10 minutes. Pleasant pro, etc. I prefer to apologize to the lady one more time and the next time I prefer to come 10 minutes later. And I wish you well and a more smile.

Due to the longer delivery time, we chose the door from Solodoor instead of the competition, the approach of the employees to the store was fine, the deadline was met. We ordered 5 pieces of doors, 1 piece was damaged (it may happen). It was a dimple that was covered by someone so that it was not visible at first glance. We do not know if the damage occurred in the factory, along the way or was done by workers on site, but they knew about the defect and concealed it from us. We took a picture of the door and sent it as a complaint, when we received an answer. I will inform you as soon as I have feedback. I apologize for the inconvenience, but it is not a defect that prevents the use of the door. " The complaint was accepted and new doors were delivered to us. But how is it possible that the workers took the picture, knew about the defect and didn't tell us anything? However, the second door was delivered with a manufacturing defect, where the foil does not fit together at the point where it joins, creating a gap of about 2 mm (see photo). According to the company, this defect is standard and all doors allegedly have it (but our remaining four, fortunately). The door shortened on the spot, according to the company's co-owner, the door was perfectly fine after this operation, but we noticed the chipped bottom edges the same day after a few hours. This claim has already been rejected. The company completely denies that this damage was caused by them, and according to the photo of the defect, they concluded that something was done with the door, because there is some dust on the photo and it is said that our daughter, who was lying with the fever that day, could do it. at home ??‍♂️ It should be added that the door was shortened on the ground floor of the house and the door was then carried up a narrow spiral staircase. We will never return to this company for this miserable, unfair or brazen conduct. If someone has the courage to buy a door from this company, we wish you good luck, we will address the competition in the future. Positives: - relatively fast delivery - communication - keeping the deadline Negative: - concealment of defects - manufacturing defects - failure to admit one's own mistake - seduction of the defect to the customer