spárovkáRna - Unnamed Road

I had an oak rustic chest of drawers made. I am very satisfied :)

Perfect work and services

Absolute satisfaction, we had a beautiful table top made of solid oak for the customer, thank you for the perfect work.

Absolutely horrible communication. I asked for the production of oak joints, stating that the delivery time is 4-6 weeks. After I did not receive the goods even after 6 weeks, I received an answer to my question with the question whether I paid the deposit and that they could not trace me in the system. This was followed by an offer to deliver the joint within 2 weeks after I paid the deposit. But the last straw for me was when the invoice for the deposit included the surface treatment (which I did not order) and the dimensions of the joint on the invoice did not correspond to my order! The fact that the situation that did not arise for anyone, even for an apology, led me to cancel the order. If the company communicates in this way when receiving an order, I can hardly expect that the communication will be better, for example, when making a complaint. EDIT: Response to the company's response: The dimensions changed on my part only once and it must be added that before finalizing the order - after I found out information about your technological tolerances. When placing the final order, I clearly stated both the dimensions and the (absence) of the surface treatment, and at the same time I also pointed out that the dimensions differ slightly from those originally requested. I hereby took the order as binding and did not change it, of course. Unfortunately, I was unable to pay the invoice deposit because I did not receive any from you until I contacted you after 6 weeks.

Total disappointment. Order a worktop with a cutout and preserve the wood from this cutout. After receiving the price, a 50% deposit was paid and an agreed delivery date of approximately 30 days was agreed. This deadline was extended about four times and the record was finally made more than a month later. Even once, no one informed me about the extension on their own initiative - each time I had to ask myself, after which I was promised another deadline, which was again not met, and so on. After preparing the board, I asked to send photos to choose where the cutout should be made (the board was textured). I drew this in a photo and had it confirmed in writing. Even so, they completely ignored / forgotten it and made the cutout exactly on the opposite side than I asked for. Despite the above, I agreed to send the board without asking for any discount or redesign. I was even more surprised when the price to be paid was about 15% higher than we agreed. They raised it without warning. After I asked how the price did not fit, I was told that I had additionally asked for the preservation of wood from the cutout, and that is said to be the 15%. To which I replied that I did not request anything later and that I asked for the preservation of the cutout at the beginning before I received the invoice and that I can easily prove it, see email communication. At that moment, someone started shouting at me on the phone that he did not have time to solve something or search in the email and that he already had ten minutes after working hours because he works until 15.00. If I don't like it, I don't have to take over the record. Then he hung up. In short, the board was made badly, delivered more than a month later and the price was increased (despite the fact that according to the law they have no right to do so if they do not inform consumers). In addition, absolutely arrogant communication with threats not to return the deposit in case of cancellation of the order, etc. Answer: "You ordered a worktop for the caravan with attached documentation. According to her, we made a template in a 1: 1 scale and made exactly according to it. " = Nobody disputes that. The board is correctly according to the template. However, this type of board is not the same on every side. The texture is noticeably different. That's why I asked for photos and that's why I even drew it for you in a real photo so that it would be clear from which side to make the holes. You have agreed to these photos. In addition, I have explained it to you several times. If you didn't understand what I wanted from you, you should have asked and not just agreed. Next, you entered into the production of the preservation of the cutout for the sink (lid), which of course we produced. The first invoice was on the board and the second on the transport and cut-out of the lid. = Exactly, within the demand, I specified the production of the board and the preservation of the cutout. I don't understand what you're trying to tell me with your answer - that it's common to place an inquiry and charge one requested item at the very end without informing the customer? By the way, I still did not receive the final invoice and it was not part of the board either. .... we exchanged about 36 e-mails ..... And in terms of production and delivery time if you read everything we have 14-40 WORKING DAYS = And if you read the email communication of the request, you promise me about 30 CLASSIC days. And 90% of our exchanged emails are just my questions about the order because it is again after the promised date and still has not arrived. These are not "my" lies. All provable by email communication.

Professional approach to the order, products and assembly are 100% very satisfied with this company and we can only recommend! ? great and thank you again for the beautiful kitchen and dining table !! ?

I asked and paid for an oak board that I wanted to pick up in person. I definitely do not recommend this company! After a month and a half I call and they didn't know anything about the company. Subsequently, they wanted to pay for the record again. After finding it, I was assured that the goods will be picked up in 2 weeks after the previous email. I didn't get anything and DHL is just calling me that they have a record and let me pay 1600 CZK for the transport I didn't want. When I objected that I had not ordered the transport, the courier called again that the company was quarantined and that the goods would not be returned to the company until 14 days later. After paying and unpacking, I wanted to cry. The quality of "A" was definitely not. There were a lot of sealed joints from both the tent boards and the sides, which were definitely not of the highest quality. In addition, the person who produced the board did not even know what was in the order and only knew the dimensions.