SUMA spol. s r.o. - A. Staška 1074/53A

I am very grateful for the great help in diagnosing my notebook and tablet, especially from Mr. TOMAS SYKORA-starsi. This IT-leader was absolutely excellent with an unknown computer of Swedish production and this made it possible to use it, which I needed at that time! Big thanks again to Mr. T. Sykorovi-st. Overall, very serious, thorough and professional dealing with other '' SUMA '' specialists. I will definitely recommend '' Sum '' to all my friends. Yours sincerely, Alena Gorbikova.

I definitely do not recommend repairing the printer. They just tried to solve the simple problem of moving the paper by replaying the firmware, for which they charged CZK 300, with the proviso that it will be necessary to replace the entire motherboard of the printer (included in the price of the new printer). Then they admitted that they were actually unable to do more than a firmware update. I finally repaired the printer by cleaning one or two wheels that move the paper. I felt cheated because they took the printer in for service and knew they couldn't actually service it.

Addition: I must admit that the management of spol. SUMA, the situation was correctly resolved, errors in communication and especially in the length of repairs were acknowledged and money was returned. I strongly recommend not using the services of this "service"! Repairs are arranged for them by an external service in Olomouc, an incredibly long waiting time, you have to remind yourself, they allegedly thoroughly test the technology after the repair, which I really have serious doubts about, and the result is a laptop in worse condition than I handed it over. I have not experienced worse service. Never again ... Laptop with a non-functional touchpad after handing over for the first time handed over on August 20, 2018, scheduled for delivery on September 3, 2018. Around this date, a technician called that it would probably be necessary to replace the motherboard, understand that no one will be able to do it in 14 days did not look. A technician calls for a week, saying that it is really necessary to replace the motherboard and made a price of approximately CZK 2,500. When asked if this was the final price, I was told yes. After the telephone urgency on September 19, it was announced that the laptop was at the branch and was being tested. On Friday, September 21, an SMS finally arrived stating that the laptop can be picked up, but the price of the repair was about CZK 500 higher than agreed. On Saturday, September 22, the laptop was picked up, stating that after being notified that the price had been agreed, the technician reduced the price by approximately CZK 250. The technician allegedly forgot to add VAT to the final price ... The laptop allegedly passed thorough tests in the external service and at the branch. When first started the same morning, the numeric keypad was found to be inoperative, although it was tested according to the service protocol. The tests had to be really thorough ... On Monday, September 24, I brought the laptop to the branch again and complained about the repair. The technician promised that someone would contact me within a week. It didn't happen ... A week passed, the second and no one called. The third week, specifically on October 9 (!), I called the branch to find out what was going on. It is said that it is necessary to replace the keyboard (so they already had the information, but forgot to pass it on) for about 2,500 CZK, which I refused and asked to return the laptop. 16. 10. (!) I finally received an SMS that the laptop can be picked up. On October 18, I picked up the laptop, stating that I had stated in the handover protocol that the battery had to be replaced for operation on the battery. Although the battery-powered laptop ran smoothly until the "service" intervention, it now shuts down immediately after the power cord is disconnected, as the batteries do not charge at all. Could this have something to do with the technician not taking the original power adapter from me?

I turned to the service with a cracked laptop. Thanks to the customer service sum service, I found out that the DELL laptop is still under an extended warranty and that I have the opportunity to contact DELL. Finally, my laptop was made by a DELL on-site service technician. However, if the staff did not sum the service I would not know about this option. Thanks to their honesty, I have a laptop and saved x thousand (they did not give me this information in other services ...) Therefore, 5 stars for honest, matter-of-fact and prompt action :)

I needed a cable to the PC. The Lord claimed that there is no such thing and my only chance is some ebay etc ... The Lord did not give the impression that the PC somehow understands extra. So I ordered the cable from Alza and had it at home the next day.

I was in a hurry for the ntb service and I couldn't afford the express surcharge. Therefore, I would like to thank the technician for a great, human approach, that he still managed to service according to my time preferences. I am also satisfied with the ntb service itself. Suma thus gained me among loyal customers and I am happy to recommend it further. Have a nice day, Zuklínová

Super service, helpful staff? I had a PC built here and maximum satisfaction.