Supersoused.cz s.r.o.

I let myself try half-empty to be after tenants. For 3 hours for almost 1300 CZK. I thought so, it would be perfect. The lady came 2 hours late. We won't clean her up in the apartment. The apartment was in a really terrible state after returning. Washed windows yes, aloe smudges on the floor, dirt everywhere, washed the bathroom, smudges on the mirror, did not even touch the balcony. In the complaint we waited more than a month for the answer that Supersoused. Then, after sending us the photos, they answered that it wasn't their business and that they offered us a voucher for 192 CZK, which we could spend with them. I guess so. Never again.

There was perfect communication with the Super Neighbor. He wrote back the message, we agreed immediately and arrived the next day. Highly recommended if you need help with something you can't handle yourself. In Prague, priceless. Thank you!

!!! I do not recommend the service to anyone !!! Although I was the customer of the service and therefore only gave the money to the company for safekeeping, a 15% margin was deducted from them, even though the order was never executed. So I paid almost 400 CZK for literally NOTHING. Customer support completely arrogant - they would like to return my money, but it does not work in the system. When I demanded an escalation to the manager, I was told that there was nowhere - the manager is the lady on the front desk.

I definitely do NOT recommend. It has its first order through the portal and the night wall. Due to poor installation of the furniture on the wall (unsuitable anchoring material selected by the craftsman), the TV table tore off and fell to the ground, destroying the TV and damaging the parquet floor, a damage of over CZK 38,000. Although the SuperSoused portal helped with the complaint and the craftsman repaired the order, however, SuperSoused has given his hands away since resolving the insurance claim. So half a year later I still have a broken TV and floor and the craftsman doesn't respond, even though he is still active on the SuperSoused portal. I chose a craftsman purely based on a review and the fact that he advertised that he was insured. Although I complained about the order and informed the SuperSoused portal about unresolved insurance events, the craftsman's rating on the portal still showed 0 complaints (corrected after urgency). If you go through the SuperSoused portal and complications occur, pay attention to the following: - under no circumstances be pushed into the order confirmation in the system, because in this case any initiative by SuperSoused will stop the matter. Their communication is very misleading in this respect. - zero number of complaints in the evaluation of the craftsman may not correspond to reality at all, but you have no way to verify it - non-zero value Complaint in the evaluation of the craftsman does not show whether the complaint has been resolved, or whether it is still running, which I find quite crucial when choosing a craftsman - the craftsman can still work on the SuperSoused portal even if there is a dispute with him - it is also impossible to find out anywhere - that the craftsman advertises that he is insured, does not necessarily mean that he is insured for the activity that he will perform for you Too bad, as the format has potential.

I absolutely do not recommend. Complex system of job assignments. With the selected "neighbor" agreed and confirmed deadline (the day before), did not arrive, did not apologize, the phone turned off. We gave a second chance, everything agreed at a certain time, did not come again, did not react, arrived an hour and a half later, when we left the apartment away. I repeatedly complained about the issue via the web, no one responded for the Super Neighbors and no one solved it. They don't pick up the phones, they're still called. I do not respond to emails, I am not at all interested. I requested a refund of the deposit for the order made at a distance (within 14 days of withdrawal from the contract), reaction zero ..., so so.

I've only used it once, but so far I have to say it's a great service. Everything went well, placing the order and paying. The gentleman who moved my things was a very helpful, professional man.

After publishing the work you want to do, you will receive offers from artisans in the area. So you can choose the best price-performance ratio. I live in Prague and probably that's why (the big city) there were a lot of offers. Everything went well during my job. From the assignment, through the selection of the craftsman and communication with him, to the work itself. In case I need to do something else, I would probably use the same service.

I was robbed of 11,400 CZK by a man who is registered on the Supersoused.cz portal under the name Marek G. We were originally arranged through the portal to paint the apartment. I paid 4,000 CZK according to the rules of the portal. When we met in person at my apartment, we agreed that I would release CZK 4,000 in advance to Mr. Mirek G.'s account for the purchase of materials and then pay him for the work. I arranged the apartment myself, in a time crunch for my son and grandmother, who came with Ukraine. I had to wait two days for money abroad. So I kindly asked Mr. Mirek G. to buy me the colors we chose together for the price of 3.4000 CZK and whether he can help with the purchase and assembly of furniture from XXXLutz, where delivery and assembly times are long, within two weeks. I gave Mr. Mirka G. the last 8,000 CZK in cash as a deposit and he offered to pay me the remaining 14,000 CZK in the store when I bought the furniture, which I would then return to him, together with the reward for the work done. I also gave him the purchase agreement. We did not give anything, it was solved humanely, and I see people in the Czech Republic helping refugees from Ukraine, just as it goes. It never occurred to me that I was talking to a thief. Mr. Mirek G. told me that he would be happy to help, that he normally bought furniture for people and that I could rely on it. He called a friend for transport and help in my presence. He communicated with me through WhatsApp. Furthermore, I no longer had a message from her. When I wrote him if he was okay, he said yes. When I asked if he picked up the furniture, he didn't write it down. When I asked him to return 11,400 CZK (minus the commission of the portal), he attacked me for not getting anything from me and accused me of bothering him and wanting money for him! I have never met a man in my life who could not only abuse a woman in a difficult situation, but lie in such a way. The Supersoused.cz portal states that I have "verified" do-it-yourselfers, but there is no guarantee that people who find help in this way will not come across thieves. When this happens to you, you can't want anything from a "good neighbor" and you have no protection.