TERMOLUX, Ltd. - Hranická 792

Satisfaction. Solid windows and doors, they make them themselves. Very pleasant meeting. Crapet tucked in, but the services will make up for it.

They produce perfect goods here and the staff is very helpful on the expedition.

Experience more than positive. I need to make an atypical sloping glass door with an opening out. This door was made for me without a problem. Delivery time met, good agreement, delivered well packed to the carrier. The second door with electronic lock also works without any problems. I can only recommend.

I solved the windows for my men's house to recommend nice bosses and business people

The windows are doing well, but today 11.11.2019 at 10h her driver with his irresponsible slow ride make a five kylometer kolinu.Takového driver should take the paper and shame good business.

Dear Executive Officer, I would like to respond to your answer to the review of my partner P. Černý. I am slightly disgusted with your statement, which I attribute to the fact that you are probably not sufficiently familiar with the communication led by your service technician. If you read our application of September 3, 2020 and the subsequent e-mail communication kept until September 11, 2020, you would not be able to defend your procedure so firmly and call the approach pro-client. Due to the inability of your verified supplier, which you presented on your website, we got into a situation twice when the Termolux window did not work properly. It was already clear from the region that the order would not be without problems, because five windows with defective fittings came from the production. Even so, the supplier assured us that everything was fine after the windows were installed. In the case of the second complication with persistent problems after the service performed by the supplier Vitox, we therefore deliberately turned directly to the Termolux complaint technician. In e-mail communication, we desperately asked for a constructive proposal for a solution to our problem. Which could be a paid service from the manufacturer. What constructive answers did we receive from you? Repeated austere batting with reference to the non-existent contractual relationship between us and Termolux. Do you consider this to be a satisfactory, pro-client and constructive solution to the customer's satisfaction problem? Only after the publication of a negative review on google.com did the ice move. Not because of the satisfaction of the end customer, which is how you present yourself here, but purely because of the marketing evaluation of your company on google.com. Which your service technician himself told us. I would therefore like to know how the guaranteed 5-year product warranty applies when you state that there is no contractual relationship between the Termolux manufacturer and the end customer. Is this another false marketing information that your company presents?

I was consulting the order of windows and doors. The mall approach was professional.

There is nothing here. First-class approach of the sales department, pleasant quality / price ratio, fast negotiations and production (even for today's conditions) and professional assembly! The windows are great and I'm already looking forward to solving the windowsills ...