Trailers & Facility S.r.o. - Zahradnická 2392

Ordered through eshop. Communication is one big tragedy. It's best not to really come to the place and buy what you need, that's not a problem.

Two years ago, I bought a Brenderup brake trolley from this company - a new one with a certificate. Now I have sold it after two years and thanks to the new owner I found out that the truck was sold to me without the obligatory equipment - that is, the foundation wedges, the reserves and the glued maximum speed. When I asked by phone how it was possible, I was told that it was my job to equip the wheelchair, and that it was enough to "throw" a reserve from a friend into the wheelchair. Nice ... how about a traffic police check? If it was a first aid kit, I wouldn't say, but a reserve? After all, it is tailor-made for a wheelchair.

The offer of the wheelchair is good, however, after the warning that there is only 1 pin in the head, they told me that it was enough, so I asked them to put at least one in the front, there was none. They also taught me transport 700 CZK, that I charge it automatically for each cart, before that they did not mention it anywhere. web ..

About a month ago, I ordered a cart that was allegedly in stock and was supposed to be delivered to me within five days. I still don't have a wheelchair. The seller does not communicate at all, every time I call, I learn "that he is in charge of a colleague who is not currently at work", "the truck was in production, but is already in the store and waiting for transport" "we will call you back in a moment"

The e-shop states that they have the goods in stock, but they do not. After sending the order, you will receive a confirmation that the order will be shipped within 3 working days. Order with them for a month. Trolley nowhere. When you call, the gentleman says he will find out the situation with a colleague. You just hear excuses and empty deadlines that they don't meet. I'd rather buy elsewhere, because I wouldn't want to deal with a possible complaint with them.

The e-shop is a difficult organizational bug, they write in the business conditions that they ship within 16 hours, they send in an email that they will ship the goods within 3 days, but you won't see it until a week later. When I called the store, a man as confused as a forest bee picked me up and it took me half an hour to learn that I would not be able to get to the cart. The situation is still pending, but communication is big bad.

When ordering a truck via the e-shop, which is in stock, nothing has happened for three weeks, no communication from the store, except for the automatic response by confirming the order. When visiting in person in an overgrown area in Olomouc, the operator does not even know if the specific truck has and overgrown bypasses with overgrown trucks ..... I do not recommend it in any case!

Right at the beginning .. the goods listed on the e-shop as in stock, in fact, may not be in stock at your desired branch, so be careful .. You may order more products and wait for them to send them from individual stores. The review concerns the Frýdek-Místek store. Maybe they have it better elsewhere. And F-M NO. They have good prices and are close. But now I know that I will NEVER, NEVER and again, I will NEVER come to them. Goods thrown in a pile, I arrived there and I didn't even know where they actually had the entrance. If I came there to steal things, no one would see me, because the staff was stuck in their house. I went there for a few minutes, finally I called where to actually go. They searched for my goods, which I had ordered in advance to pick up by telephone appointment after my arrival, in a huge box, where they had wheels and holders on top of each other. Different types and designs. Order zero. At the beginning, I thought that I was somewhere in the junkyard, only the new torsos of the wheelchair truck thrown all around me as they arrived confirmed to me that perhaps I was fine. After finishing my order, they were able to find me a holder for the allegedly tubular drawbar, although we talked on the phone that the item I wanted to order is not in stock, but they have another, which is the same, only a different manufacturer .. I was jerk, I took it and when I found out at home during the assembly, where the holder didn't fit me all the time and I just bent it, I found out that they had sold me a wheel holder for JEKLOVA OJ, not for TUBE. Although I wanted a trumpet from the beginning .. Of course, when I bought, I thought that everything was ok, so I don't need an account until I found out at home how I was doing. During the assembly, I bent the mud from which it was made with a little tightening, and in the end I got a pipe clip in the hardware store and attached it. I should have done it right away. I would save a lot of nerves, time, fuel and 130 CZK. If the staff also assembles the trailers, then I hope that they will go to the MOT first, where they will check everything at least 3 times after them. The wheel cost some 680 CZK in their action with the holder. I expected a slightly higher quality of the wheel itself. It looks rather flimsy, especially its construction and the two points welded to the holder. The axis of the wheel is just a knocked out tube and on the other side a split pin .. It was really saved as much as possible. Maybe it'll last a while. The whole thing is so wobbly and the wheel holder has a large clearance between its walls. The foot holder for the wheel is OK, it is sturdy and strong. The only part is perfect. At the same time the cheapest .. Sad I DO NOT RECOMMEND !!!