Univers Tech Ltd.

Spare parts for plastic windows and blinds, everything I needed. Finally open. Plus, a nice, helpful lady.

Univers provided us with professional services in the implementation of assigned orders. Fabric vertical blinds are great, as are outdoor blinds. All communication from the very beginning, from the selection of a specific solution, through the selection of colors in the case of fabric blinds and finally the actual implementation of these orders went perfectly. Thank you for your services. Vinklarová.

Absolutely not recommended !!! The company supplied about 5 pieces of garage doors in Pilsen in Mlýnská strouze. The doors are serviced every month. Initial installation without safety sensors - the gate to the cabria roof stopped twice. Finished after half a year .... Torn steel wire, dropped guide pulleys and thus crossed gates that could not be opened. The door electronics and the emergency mechanical opening did not work several times. The cars had to be in the garages overnight because it was impossible to get out. After the last phone call with the owner, we were told that they would arrive within two days and that they were in charge of more important things than dealing with our cars in the garage. So they arrived the next day, but we had to solve the opening of the gate ourselves. Absolute dilettantism and inability to solve problems. The company's argument that he doesn't know me as the owner of a housing unit is irrelevant. Just write to the FB Mlýnská strouha group and you will receive info from a dozen people. Last month, the cableways at two gates repeatedly broke. Over a year from installation, constant problems are solved ....

I bought window blinds and shutters from the Univers company. Communication with the salesman at an excellent level, always helpful and helpful. According to the agreement, the technicians arrived on time, installed, set everything in detail, explained everything. I highly recommend it to everyone for me. I will also see how the company will work during warranty or post-warranty service if defects appear (I hope it does not appear :-)) Thank you again

Resolved a complaint about a non-functional driver from the garage door. Dear everyone, from the lady from the complaint to the service technicians who came for the driver. The whole complaint was resolved within three days. Thanks ?

The alignment of the windows failed, so that the correct dimensions of the nets were delivered only for the second time. = Loss of our time. The roller shutter bracket above the window twisted under its own weight. - Maybe he won't fall. After installation, it was necessary to repaint the lintel, the drilling failed for the first time. The anchoring of the guide wires for the pleats is drilled differently on each window. - It works, but it's not very beautiful. The brush on the door does not fit against insects, so it is not very tight. Today I changed the door closing magnets, which cracked due to the use of bad screws and excessive force during installation. (Photo for comparison suitable screw and used. Three holes for two screws?!?) The only plus is that complaints are handled quickly and helpfully.

Unfortunately, I have to adjust my original review, which was very positive (see: Great dealings, great communication. Any shortcomings immediately addressed to full customer satisfaction. Price / performance ratio also good. We ordered pleats for windows and blinds day / night.) After this positive experience, I ordered insect nets for the windows. The initial setup was fine, we agreed on everything, the technician came to remeasure the windows and the networks went into production. Then a technician came to assemble them and it didn't seem strange to them that they wouldn't fit in the windows, so he pushed them there with force, thus rubbing the frames. When I complained about the size of the nets, there was no problem and they made the right nets. However, it was not so easy when claiming abraded frames. At first, the technician accused me of doing it myself. What audacity, why would I voluntarily destroy my own windows ?! Then, in the end, they admitted that it was their fault, but the argument about compensation dragged on and on. They tried to fix my windows first, but it didn't work. So we started arguing about an adequate amount of compensation for the destroyed windows. However, the starting amounts of both parties were completely different, and so it ended in a pre-litigation call on my part. As soon as the ice moved and the company's management began to negotiate with me. But it wasn't easy anyway ... To cut a long story short. After exchanging a lot of information with the company's management, we agreed on a compromise amount, but the obstructions around it certainly do not correspond to the fair dealings I would expect from such a company. I understand that a person (technician) can make mistakes, but I would expect him to take the lead. In the meantime, I complained about an external pleated network, where they also tried to convince me that it was not a mistake. But it is a property of the product. The feature is supposed to be that the lower guide bar is scratched by the movement of the net ... To sum it up. If you just want to install and pay, then ok. But if, God forbid, something happens and you want to complain about something, get your nerves ready. The icing on the cake is that I have been waiting for over half a year for a price offer for another pleated net in the windows, which, despite several promises, still has not arrived. In the meantime, I ordered pleats elsewhere and managed to assemble them.