VEKRA okna - nám. T. G. Masaryka 2957

Ujde

I had a pretty big window order with them and they did everything to the point of what I said. I chose the plastic windows and brought them back on the date they were supposed to bring them and mounted them without any problems.

Rich offer of doors and windows to be seen and tested directly at the showroom. An ideal place to choose

I changed the windows in my small shop and I liked the company's emergency room. Everything was done quickly and especially the assembly was fast and without problems, I didn't have to be closed for so long, they managed to do it in one day, I could still open it that day, after I cleaned up a small mess that was left behind.

The windows are probably fine qualitatively, unfortunately a businessman for the district of Břeclav (Mr. D. P.) disaster. A large order for about 450,000, - all the time the trader claimed how everything was fine, everything would be done. In the end, part of the windows did not arrive, due to which the entire building was delayed by 4 months. No one let anyone know we learned this on the spot. Finally, the merchant denied that we had agreed that the windows would bring everyone. Door about 3 times machined during the warranty period. We were told directly by a technician from Vekra that Vekra does not put reinforcements and fittings in the door, which should be right due to savings, only when the customer starts to complain, they replace it and put what is supposed to be there. The door was bent almost an inch and it didn't shine, just a moment in the morning. Maybe they don't do similar things at the windows, they're fine so far. Windows VERKA yes, I would consider the door, but I strongly do not recommend the Břeclav branch. Avoid it with an arch and rather order VEKRA windows and doors elsewhere.

I am satisfied. At this branch, I handled all the details about our new windows and there was nothing wrong with it from the beginning.

Honestly, I don't even want to give me one star, but fine. We have a small window on the toilet from Vekra and that's fine. So one star. But otherwise a businessman for the Břeclav district, Mr. Polášek, it's a shame to talk. He doesn't communicate, either he's "on vacation," or someone else picks up the phone, saying it's the wrong number. One to beg him to send a contract, an invoice ... It took about 3 months, during the big storms it flowed a lot several times, the floor, walls were destroyed ... Mr. Polášek does not respond, he apologizes for the e-mail he sent they did not read, but in fact did not send any. I don't recommend it, it's just nerves and eternal phone calls and none of that.

Overall the quality is ok, but it depends on who will be assigned to you both in terms of sales and installation. The other side is meeting the deadline, which you also have contractually anchored. Absolutely not adhering to them and withdrawing from the contract, it is perhaps unrealistic when you have tied up with other work. So once you have the fitters assigned and the installation is done, everything is fine. If there is no product defect. After the assembly, a defect was found, we wrote a complaint report and we waited. They called us that a technician would come to see the defect in 40 days (although there were a lot of them during the assembly), then in another 35 days we were given a date with a repair. The technician also came with a spare part, but a bad one. In the end, he managed to solve the problem by drilling another hole in the spare part. In 2 days, the mechanism stopped working again. We filed a complaint, again a martyrdom for 2 months. Eventually, they told us that they had mounted the mechanism in a very heavy door, that it was unrepairable, and they returned the money for it. Long waiting times were everything. And when you say that the deadline is set in the contract, the lady on the phone will tell you what to do if she doesn't have the techniques. I stated that if the deadline was not met, I would withdraw from the contract and lo and behold, the next day the technicians were on the construction site (probably magic). Vekra Breclav - D.P. I do not recommend. They pay exactly here, they sing nicely to him when they catch a bird. In the first order, everything is ok, but then a dead beetle. I call him that I need another new front door, yes, no problem, give it to me by e-mail, I will send and still no response. This was repeated once more, and then I ordered the door elsewhere. Before signing, he convinced me that if we needed to adjust the door after installation, I would just call and stop. There was no x communication. In the end, another willing Vekra technician, who assembled another order, adjusted it for me. Vekra Brno - p.K: Blinds absolutely ok, From communication, willingness to implementation. The technicians incorrectly mounted one blind, Mr. Kourek arrived and in an hour it was as it should be. Interior doors - J.V. willing gentleman, in the end we still made the construction adjustments to the dimensions of the door and he came again, remeasured and everything worked out. He also advises well, we had selected standard doors, but in the end, after consulting him in the showroom, we have the most expensive ones and they are top.