VEMEX Energy Inc.

We have been taking natural gas from Vemex for the third year for heating of family houses and water heating and now we are switching to this company with electricity. They helped us greatly with the termination of the contract from the original electricity supplier. So far, we are fully satisfied with both prices and helpfulness and professional behavior. Invoices are clear and understandable. I definitely recommend and hope that everything will work like this in the coming years!

Unfortunately, I can't Vemex Energie a.s. recommend. I got electricity and gas from this company. Deposits must be paid separately, each under a different contract number. My invoice goes to electricity for e-mail on gas mail. They have no synchronized contact with me (they even once told me that I only take electricity from them). I have an indefinite contract for gas and a fixed-term contract for electricity (it is said that it is not possible otherwise). It is very difficult to call the customer line. The last time I called for more than an hour, I didn't call. - I mention general shortcomings. On January 1, 2019, an automatic extension of the electricity contract was performed, which was notified to me on January 15, 2019 by e-mail, without the date until which the contract is extended. Only after that were invoices sent to me two years back! So the first in 2017 - it came on January 15, 2019. And the second in 2018 - it came six days later after the first invoice. After a demanding call to the customer line, I was told that they could charge me up to three years back. So you can live in the quiet ignorance that you are honestly paying the deposits and you think that they are in a sufficiently higher amount and maybe in three years they will want to pay you all at once! Withdrawal from this contract is fined CZK 4,500. Gas - the day before yesterday, an SMS came on an unpaid deposit for gas to CZK 700 - I did not call the customer line. Only through FB did the company contact me. I learned that my gas reserves had been increased. When I asked why, when the deposits were enough until now (on the contrary, my overpayment was returned to me), I was not told the reason - that he did not know. Even so, they wanted to pay me this amount in January !! I wish all customers of Vemex Energie a.s. nerves!

Terrible customer service. I tried to communicate what to do in case of death ... absolutely NOT customer service, the lady just sandblasted me. We're moving elsewhere. This is unacceptable!

They do not communicate, they do not want to accept dismissal, they increase prices outrageously. I do not recommend.

I recommend, I have electricity and gas. Good prices. I have never dealt with customer service with them. Clear contracts and business conditions. I do not solve the service through them.

Unfortunately I can't recommend Vemex Energie a.s when it would go so I will only give zero! I buy gas and electricity from this company. Terrible customer service! I got into a situation where my fuses went out and the problem is in the circuit breaker that is sealed and no electrician wants to solve this problem. And this company allegedly has no electrician! And I haven't been running hot water here in the house for a week! I have already contacted customer service and no response! After this experience, I decided to leave this company after the new year !!!

Vemex is owned by Russian Gazprom and they behave accordingly !!! On the last day of the year, without warning, they raised the price to CZK 8 / kWh to be covered by the old law. I'm sick of the final bill. Keep your feet on your shoulders as long as you can. Absolutely frivolous behavior. They raise prices blatantly without notifying the customer and consider this to be standard behavior. At the same time, they boast of fairness on their websites. I move elsewhere and submit the initiative to the ERO. I absolutely do not recommend, even though I have been a satisfied customer for many years. Nowadays, electronic communication is completely incomprehensible.

Customer service is really at point zero and it's a total waste of time. When you call, they can't explain the posting of advances and everything related to invoices, and they repeat that you don't understand it. They just make you a jerk. In the end, I had to go through the invoice myself, because one would not get a competent answer, because it is not possible to communicate in the normal way over the phone and then all I have to do is type the phone. The operator is like a spinning top, repeating the same thing over and over and not answering questions. E-mail communication is a bit better, but they still don't deal with it much.