Vrata Praha s.r.o. - Vrata Praha s.r.o.

Great choice. Well done

Good day, I would like to share my recent experience with Vrata Praha. Last Wednesday our remote control gate broke down, ie it could not be opened and we could not leave with the car. So I started looking for a company as soon as possible that would be able to repair our gate. According to the website, I was one of the first to be interested in the Vrata Praha company, so I went there right away (it was Wednesday afternoon). At first no one answered the phone, but after repeated calls, I finally called there after about 20 minutes. I talked to Mr. Koton, explained the situation to him, and naively thought that we would immediately arrange a date in the near future when a technician could come to see the gate. Mr. Koton asked me to take a picture of the gate drive and send him related elements and photos. I did so immediately and waited for an opinion. I didn't see any. So I didn't want to "bother" me anymore and I called Mr. Koton again on Thursday morning at about 9:15 - he told me that he wasn't in the office yet and that when he was there, he would start dealing with it. So again, I didn't want to push the saw unnecessarily and waited for him to call. Nothing. So I went to call him in the afternoon, but Mr. Koton did not answer my call. I tried again and Mr. Koton didn't answer the phone again. He didn't call back. So I expected him to hear on Friday that he may have found time to "deal" with a customer who needs to repair the gate. NOTHING. I'm probably naive, but I thought that when a company presents itself as someone who, among other things, provides service and repairs of gates and gates, so that they will take customers the phone, they will not send photos of the gate drive without they reacted and whatever they continued to do. I had no idea how this company works. If Mr. Koton told me after sending the photos that, for example, they do not make this mark and cannot repair it, it would be a serious act and absolutely fine, but that he does not even try to tell me anything further and "solve" my gate fault by he doesn't answer my phone anymore, that's completely incomprehensible to me. Therefore, I highly recommend to anyone interested in installing a gate or gate, so that they definitely do not turn to this company, because they not only lack customer approach, but also lack basic decent behavior from my point of view.

I definitely can't recommend this company. Unfortunately, I had a problem with the reaction time from the beginning and the solution was not quite normal. After the installation, I thought it would be quiet, but the service is not their strong point either. Anyway, today I know that I will never contact this company and I do not recommend it to others interested in a quality and decent company.

this company never !!!!!! Unfortunately, a few years ago I bought a rolling gate from them, from the beginning there was a problem, a sensor, delivery, service, etc. then the gate worked for a year. Now something broke and when I first contacted the company in January, they told me that they would call in a week with the deadline for repairs. Nothing happened, I contacted them again and again without answering. Then came the apology that illness, vacation, etc. In March, we finally managed to connect again and I sent them photos of damaged gates ... then someone had to come to repair the gate at 18-19 hours, no one arrived and since then silent again, on the phone does not respond, not at all. A very successful company. I think, but if I want a new gate for 30 thousand crowns, they will be here the next day.