www.primadilna.cz - Vrážská 144/12

All oils and lubricants for cars. Friendly.

It was in Radotín on one piece of land quite hidden, but then when I walked in I was not disappointed, there were machines at the entrance and I can say that great for do-it-yourself and for large corporate purchases, I recommend

I do not recommend the most unprofessional and misleading approach, the company type sell then do not worry. I bought a Warco WM240B lathe from them, where the specification states a longitudinal feed of 400 mm, in fact it is 285 mm. After the proposal to withdraw from the contract, they will not acknowledge the mistake, they just defend themselves with various clauses such as dimensions, which can be slightly changed, which is with such precise machines that sell nonsense. To get rid of it, they are proposing various do-it-yourself solutions such as removing covers and the like. I can't imagine a possible complaint, they will no longer recognize anything at all. Consider buying. Response to owner response: I am glad that you responded to my review and confirmed to customers that the lathe as sold does not meet the specifications until after removing the covers that are factory-installed there. It is clear from your reaction that there was no helpfulness in handling the withdrawal. Although you offer that it is possible to return the lathe, but you do not accept a refund for transport, which is 220 € for me, which I will lose (not through my fault), and I am not yet sure (after your excuse communication) that you will not find something to give me money they did not return for the lathe. I bought the lathe according to the description and specification, which does not fit the facts, which you indirectly confirm, but you do not want to solve. At the same time, it was enough to write the right data with a little professionalism and we didn't have to deal with anything. You have been selling the lathe for a few years and there is still a wrong statement in the specification. As much as I was looking forward to the lathe, now I feel very bad about it. Let people form an opinion. I wish you good luck in the sale.

Delivery time !!! 29.3. I ordered the goods. Expedition from the store where the goods were in stock on April 7, 2021 !!! and arrived on April 8. At the request of personal collection, I did not succeed even though I go around every day. Delivery to me about 15 km took more than a week and is probably not quite right!

We ordered a digital measuring unit at the primadílna.cz e-shop, the next day it came, unfortunately due to the manufacturer without a holder, everything was resolved within the hour and the next day the holder came. Excellent approach and communication, I can highly recommend. Thank you. M.Šírer

I ordered a "jewelry" rolling machine at the e-shop. The goods were unavailable and when the rolling mill arrived after a few weeks, I was horrified. The rolling mill obviously had something behind it ... rust, big scratches on the rolls ... I decided to come back to her and then the real problems started. I called the company and I was very reluctantly told to just send it back with paper that I was returning it. I sent, but in a few days the package came back to me with the fact that the addressee did not pick it up. The subsequent email and telephone communication was really very annoying. Absolute reluctance to react responsibly, excuses and advice such as: complain to the post office. How can I complain that they didn't pick up the package? Thumbs down to technical consultant Pavel Koloc. I see it as a clear attempt at tripping. The rolling mill has probably returned to them several times, so they try it this way. I had to send the package again and I will charge postage for the returned package. I do not recommend buying at the e-shop ... if there are problems, they will turn their backs on it. Edit: I am responding to the answer primadilna.cz. This is exactly how they behave ... supposedly my mistake that I sent the goods back before Christmas (December 15th - when else, probably when it was within 14 days). My mistake was not picked up. Should I be glad they extended my deadline? Is he serious? I believe that they would like it if the deadline for not picking up the returned goods was not extended ... then it would be enough not to pick up the returned goods and he would be a direct trader. My mistake was that the goods (allegedly) did not arrive. My mistake was that someone (allegedly) told them at the post office that they had no package there. Incredible behavior. Just that the mail tracking system clearly shows when delivery was attempted and a notification of storage was left. If they have a problem with this, they should contact the post office and complain about it ... of course the lady here at the post office also told me. What am I going to do here from the other end of the republic with the fact that (allegedly) their postman coughed it up. It is their delivery problems that they claim to have. Not mine. They may try to intimidate me with a lawyer, but somehow the mistake is not on my side. This is a clear example of how they behave. Fortunately, they are not the only eshop in the world.