Z+D Blovice s.r.o. - autoservis, autodíly, prodej ojetých vozů Blovice, Plzeň, Rokycany, Rožmitál pod Třemšínem

Satisfaction

Great agreement, speed, price :)

You get everything here for a reasonable price.

If you are ordering a repair fast and well done

Absolutely amazing customer service. Mr. Zeman came to me with a new car battery after closing time and helped me with the installation. Thank you so much

Fast, for good money and quality ?

I asked the service to replace the broken windshield due to the bonnet opening while driving. Agreed repair date in 10 days. The glass was in stock and cost CZK 3,500. I repeatedly asked the lady on admission to order the glass so that it would be available by the time of the repair. It was explained to me that this was not possible because they could break in the store, and that I had to call 5 days before the repair and confirm the order of the glass. Even after the third reassurance that I really needed to replace the glass, it failed, and I took the task of calling and confirming. I left the car on really before the service. Five days before the repair, I called to confirm and can make a binding order. I heard again that it was not possible, and that the service would not be ordered until Monday, because otherwise it would be up to the store. I stated that to make sure that the glass was on the day of the repair, I ended the call. Two days before the repair, the lady from the service calls me that the agreed glass is not available and she has to order glass 1,000 CZK more expensive. The original glass for 3,500 would reportedly be in stock in up to 8 days. Yes, that's why I wanted to order glass to avoid this discussion. In addition, we learned that in 8 days they didn't even have time to see if the glass could be mounted there at all due to the potential deformation of the pillars / body. The lady attacked me aggressively, did not even give me space to discuss, and the debate turned out that they have enough work to do and that I have to take a car and go elsewhere. I haven't really seen such a customer approach in years. I do not wish anyone a similar experience. Perhaps this review will help to improve the quality of services, because a certain level of behavior is no longer acceptable.