Zámek Kamenný Dvůr - Kamenný Dvůr 1

Very nice staff either at the reception or in the restaurant, wellness is also divine, relax great, the saltwater pool obviously disappointed not only us.

Chateau Kynšperk has a total of 36 rooms overlooking the large castle park or the stone courtyard. All rooms have private bathroom, minibar, safe, satellite TV with radio and work desk. The combination of modern style and timeless elegance gives the accommodation the right chateau atmosphere. The bathrooms are dominated by the castle bathtub on the feet and tiles of stone. The chateau restaurant with outdoor terrace offers creative and light cuisine made with fresh produce. Chef Radek is one of the best awarded chefs in the Czech Republic.

"Kamený Dvůr Chateau" reopened ... New owner ... Praise for being accessible to "visitors" including wellness procedures ... !! ? Access to historical rooms with a focus (kitchen, torture chamber, study room ...) The rooms are nice, clean ... I was fascinated by the room "Private" ? Restaurant nice, food good ... Thanks to all the staff who were very helpful and friendly .... ?

Thank you to the whole staff and the receptionist, for the beautiful three days spent with you. We were extremely satisfied. Food, wellness, massage, service, just everything great.

The stay at the hotel was perfect. All the staff were nice and helpful. The wellness center was clean and pleasant to relax. The food was good. Rooms clean and tidy daily. The castle and garden are beautiful. Everything met our expectations, we will be happy to return here ?

Today I will praise and harshly criticize. That's why. Let's start with the good news and a little admiration. The good news is that he managed to save an object that the Bolsheviks destroyed while being demolished. The result is an exteriorly beautiful mansion with nice surroundings, as created for event events, ideally weddings. You are well equipped inside and out and without fatal operating errors (see below), it would be 5 stars and praise. So the exterior is great. The second compliment is for breakfast. Here, too, everything was fine, the assortment, the method of self-service, the quality of food, willingness and activity of the staff, there is nothing to complain about, unless we say that in a hotel for 110-200 € per night could be a chef at breakfast and make omelets, for example. on request. He could, but he's not, it doesn't hurt that much. And now it's worse why before breakfast I was determined to award only one (!) Or a maximum of two stars, but thanks to breakfast you have three. 1) Reception professionalism. Grinding poverty. Both on arrival and departure, this is not a problem for one employee. 2) Beds, mattresses, bedding. Catastrophe. Mattresses made of concrete (did you buy the cheapest shunt in Jysk or Ikea? And did you try to lie down at all? And didn't you damage your spine?). A bed 160 cm wide can be considered a "double bed" perhaps in a hostel, definitely not in the hotel, there is a width of 160 single beds by international standards. And the so-called pillow (only one, not two) almost empty, and a miniature blanket as well, again a problem. 3) Service in the evening restaurant, a big deal. An elderly gentleman and a poor Czech-speaking lady, ignoring the guests. After 20 minutes, they finally noticed us and brought a rather incomplete torso of the menu, hastened by a clip of laminated sheets, where at least one was missing. We were elsewhere after a great dinner, so we only had beer (Pilsner Urquell, not much, elsewhere they are much better treated and drafted, it was a lot to know about the taste), grog and cappuccino. And again, it took an endless time. Congratulations, you're one of the few companies that can destroy Illy. Painted to ashes, less than half of the water was supposed to flow. And the frothing of the milk flabby, the foam reminiscent of spring water in the sink, the taste made it clear that the milk was a hell of a long way to the right temperature. 4) Sorry, but in a hotel of this category, even in a castle, there must be air conditioning. That we would not use it due to the weather is another matter. It's just a matter of course. therefore it should be. Not with you. I know you can object to a historic building. So look at even more historic buildings in Italy, Spain and many others. There, they can cope with it in stone castles 1000 years old.

You are a cunning business mob! I will not discuss this with you. Because this is how you present yourself and make an ox with your client. Do you have 5 reviews? Can you use a Google Business Account? Then you might know how the reviews work. The video of the super scrubbing door is there for 3 weeks. And reviews nowhere? Interestingly. If you did not write at the beginning about what happened, they apologized and eventually the reception staff went to convince, the client did not have to be ours and I am our client at this time for your services and your excuses! So far, no adequate apology has been received from you. You play what you really don't have. And that's the hospitality of the professional I paid for as a client. 15.4.2022 you will arrive for an Easter wellness stay with a surcharge for a DELUXE room. Deluxe Room - a safe that anyone can take away, because somehow no one solves that they do not stick in the wall and it is visibly unusable upon our arrival. The description of the Deluxe Room includes a minibar. I always naively thought he wanted to make money. So not here, here is meant the minibar as a switched off refrigerator but you bring the drinking water with you, because the sink flows, so when it flows so straight with rusty water. It was probably reconstructed 100 years ago. And what about Mr. Director? "We have a minibar as a refrigerator and for 1200, - you have a luxury mattress. What else would you like? Do you know how much it cost us to get the castle into accommodation? ”And if you wanted to have a drink, we have a Slow Bar, where a bottle of wine lasts a weak 3/4 hour. And after 20:30 the restaurant no longer cooks. After a cold "dinner" it's a decent dose to say "Directore" pay and get out! And you don't come here anymore, Germany is here! You gang of tractors!