Železářství & Truhlářské potřeby Náchod

Total disaster you need 3 decorative metal flower holders they have on the shelf 2 and one assigned to the wall with a screw and they are not even able to take off the third and sell it to you so I did not buy any and they did not have a deal. Every trader will comply and hacek take off and sell, but not here in this way of trade will not be here for a long time

Excellent hardware store.

A wide range, helpful and professional service, so I return there for shopping.

Lots of necessary goods. Friendly staff who will advise.

Equipment pleasant. But. Why do saleswomen have to be annoying? I have a small child, at the worst age for shopping and sometimes I need tools and a small household item, what kind of shop should I go to? I have already met with a pleasant approach and it also worked. I would say a stuffy atmosphere even without a baby. Damage. Ps. I didn't let him run, he ran away from me and I kept things coming back. Yes, he was pulling on the handles, I was holding him in my arms and the saleswoman was talking to me as if I were a stupid dog on which everything would fall from above at that moment. She served me with resistance. The other eyes in the pillar went to clean up the shuffled shaft. I'm sorry, I missed that. I'm sorry. But sometimes I really need something and my baby is really wild. I have two, and at first I wouldn't believe it. In any case, I think that the job of saleswomen is to serve the customer rather than to have a tidy shop. And it was after noon, not by evening, when one had had enough. My child is terrible, I am not enough for him, but with a smile everything goes better. Thanks for the kind reply.

Dear service. Large selection of goods

Today I was unpleasantly surprised by how the staff behaved when returning the goods on the 2nd day after purchase. It was an extension worth CZK 1,500, when I found out at home that it could not be connected as I would like. I returned it in undamaged packaging with proof of purchase. The staff or the owner laughed directly at me that it didn't work that way, that it couldn't be returned. I know that they have every right to do so, but I buy here regularly and always nice staff and suddenly an incredible turnaround as something goes and also in the overall behavior of the staff and excuses. I would like to at least warn everyone before buying in this store and the approach of the staff. Response to your comment: I came politely, I politely asked you. I go to your store often and my reaction was that you offered me a coupon to choose something. I responded to this by not buying from you in such amounts as to use this coupon. You have made excuses for the accounting system. You made excuses that I didn't come back that day. Although I told you I didn't even have a chance to try it. You pay for the mistake and twice for you. Ps: if I wanted, I would solve this through a trade inspection. Unfortunately, you have written bad business conditions for you. See: Returns and all terms and conditions apply to your entire location. Not just an eshop. As you told me that I had it as proof, I was able to return it in peace. It is a principle. You did not look at the packaging or the interior as you say that you are not a rental company. It's about being willing to lose a customer. I will highly recommend you further.