Znalecká a poradenská kancelář s.r.o. - Hellichova 458

Quality service

I definitely do not recommend. The house that offers for sale as "beautiful" does not match it in any way. This is an uninhabitable object. Our worst experience.

They have an advertisement for real estate, but you can't connect with them. First I write an SMS and call the broker mentioned in the advertisement, then the contact will change, so I will try the newly mentioned broker and he will not take the phone. Waste of time.

After a tour of the house (Friday), my girlfriend and I changed our minds over the weekend and said on Monday that we were interested. Realtor P. Lanžová (hereinafter referred to as R) agreed and agreed with us that we will sign a reservation contract on Thursday that she will send the documents. On Tuesday, she switched it on Friday, which didn't bother us so much, and we also arranged a construction expert there, who will tell us about the possible shortcomings of the house. Unfortunately, since then R has stopped responding to the phone and on Thursday evening she informed us (SMS) that we have to switch it to Tuesday 10:00, but that on Friday we can go there with the expert that she will send someone there. She didn't send us any draft contracts all the time, even though she thought she would. But we still believed that we would solve it all on Tuesday morning. We liked the house and we really wanted it, even more so when an expert, in the presence of a gentleman from R, checked the whole house and we found out that it would not be so terrible with repairs. Of course, R didn't answer the phone all Monday. On Tuesday, the day of signing, when my girlfriend and I took a vacation, R sent us an SMS at 8:00 that it was canceled that someone who had been interested had called her before and we had to wait until Friday (What we had to wait for ???). On Friday, of course, she told us that we have to wait until Monday, and on Monday we will give her another 4 days ... A phone call with the company's manager didn't help ... Obviously, the realtor didn't think that we "called" the expert to our costs. I assume that R finally threw it to an acquaintance of her, with the fact that, thanks to us, she already knew where to do. Absolutely unprofessional approach.

I can highly recommend ZAPK. I would like to highlight the work of broker Leona Lanžová (Prostějov branch), who is not only very professional, but also has a heart in the right place and the human approach she has to her clients is a very clear exception in the real estate industry. My family and I are happy that we bought a house from this company.

A nightmare in the form of buying real estate through the company ZAPK, which lasted for 6 months. The broker was Mr. Michael Zich with a constant smile on his face but also with a totally lax approach. From the beginning, this broker created strong and unpleasant pressure on us to set up a mortgage through his recommended financial advisor (until it almost started to look like it was a condition for buying a property). After all, the fact that we finally set up a loan with someone else probably didn't pass over his heart and he kept crashing our financial advisor, and at every request from the bank when they needed to prove something, he was surprised and claimed that he hadn't met it yet (I might have believed him, because it occurred to me from his "professionalism" that this is the first sale of a house under his direction). After signing the reservation contract, the endless carousel of chasing the broker, excuses on his part and problems on the part of the company, the broker's constant reassurance and promise of dates that I already knew in advance would not fall, etc. I do not even remember all the problems that occurred to preview the model of the purchase contract for the purpose of the bank was a problem) but probably the most fundamental delay was when the company about two days before the agreed date of signing KS decided to pay its debt on the sold property and thus change the conditions for drawing our loan, then the application to delete the debt they did not pay an administrative fee to the CN, so the proceedings were unsuccessfully terminated after 21 days of waiting and the whole process had to be repeated and the deadline had to start running again. Yeah, and I still remembered how the broker was surprised that we want to use legal custody to transfer money (which was part of the original purchase agreement model but disappeared without notice a few days before signing) and that if we really insist on it, we will charge all fees. pay us. After a few months and many problems, the sale of the house was taken over by the broker's superior, and the communication became much better and the whole process was successfully completed, however, the overall bad impression of ZAPK could not change that.

I bought an apartment through this office. So I consider two stars that in the end it all turned out plus or minus well (the apartment was converted). However, the whole process was very unprofessional (I believe it is more about people and we were unlucky with the broker Michaela Zicha, however, the employee is chosen by the company and should guarantee a certain degree of professionalism). Specifically - during the inspection of the apartment, the broker created psychological pressure on us that if we did not pay the non-refundable reservation fee that day (CZK 300,000), he would sell the apartment to someone else. But when we wanted to see the documents for the apartment in advance, he didn't have them ready and we were faced with the decision to perhaps miss the apartment we liked or to sign / buy a hare in a sack. The broker always promised to send something by a certain day and always missed the deadline. Very often he did not respond to phone calls and text messages and it only helped when I called my superior, which is quite exhausting. The realtor did not know anything about real estate. It occurred to us that this was perhaps his first apartment and he was not ready for it either. To common questions such as energy deposits, the speed of rental, the nature of the location - he basically answered that he did not know. Instead, he kept offering us to invest money in the guaranteed funds he managed, by the way. When buying an apartment, it is common for other offices that, for example, attorney custody is paid half and half. Here we were told that if we do not want to pay it, we can send the whole amount directly to the owner of the apartment, that they do not need it. The same goes for the rest of the fees. The highlight was the handover of the apartment keys (after a quarter of a year process ..). On Monday, the broker agreed to hand over the apartment for the same week on Friday. No one was there when I arrived. Broker's number has been redirected. When I called the office, they told me that they didn't know anything about it, they fired the broker for an hour and he didn't give the job to anyone. They apologized for the matter and handed over the apartment the following Monday, however, if you have workers arranged for the kitchen assembly for the weekend and you want to rent the apartment as soon as possible, then it will leave a taste. But as I say. We finally got the keys and we have the apartment. I don't feel good from the office and I'm still waiting to see if I can find a hidden black Peter somewhere in that apartment.

We were supposed to go on a tour of the apartment with the broker D. Šroubek. After actually having to adjust to his time, he promised to send a confirmation SMS with the address, but I didn't have one hour before the tour. When asked if he will send it - nothing ....