AlzaBox - Budějovická 400

I don't know if Alza or its carrier is to blame (but it's a matter of the alza she chooses), but although Alza promised the latest delivery when ordering 21.1. at 8h, so now it's 27.1. 8h and still nothing. All goods were in stock, alza writes off when asked that they have been handed over to the carrier a long time ago. Without any apology for the delay, without setting a new deadline. When it happened before Christmas, I understood, but now? Let alza not promise something he cannot keep. This is how the goods from another supplier could have been with me. Alert message: We transport the purchase to Alzabox Velešín - Budějovická (Coop). It was originally intended to be picked up on Friday, January 21, 2022 at 8:00 AM. see screenshot. Communication from alzy zero, neither the question nor the phone helps. IN. EDIT: -part of the goods arrived exactly + 7 days (28.1.22) than originally promised by alza (there was a call to remove a partial order in alzabox) -the missing goods in the order, however, appeared in the account as delivered. When asked on the telephone line, the lady confirmed that part had not really been delivered, that this was a system error in the display, and that I had to wait a few days for the goods to arrive. If it doesn't arrive, I should contact you, but it won't be necessary, everything is recorded -to 31.1. no one called what the rest of the order said, in the section my alza everything looks like delivered When asked another question over the phone, the lady is surprised that something would not be delivered, but she promised to check the delivery in the logistics and that she would call. -31.1.22 a notification came with a credit note that he returns the money for the undelivered goods and the order is canceled. Without me, no money or goods would probably arrive. This whole martyrdom probably ends 10 days after the promised delivery, when everything was in stock at the time of the order. I 'il hope the money for the credit arrives. IN.