ANAHITA | Plavání kojenců - Skorkovská 1511

We were on the van. Great experience for us and for the baby. The staff is absolutely amazing. We will definitely be back. I warmly recommend

If there was only one thing we could do with my daughter, it would be swimming in Anahita. It's just perfect, we're taking a second course and we're totally excited about it, including my daughter. Thanks for you!

Absolute disaster! The worst approach I've ever experienced! I do not communicate at all, I rake in money, but I can't negotiate with anyone afterwards. The only one sitting there is the receptionist, who repeats like a spinning top "I don't know anything, I don't have any information, I'll pass everything, someone will contact you," and no one will contact you in the final. He can't even provide a phone number to anyone no horror. And the exercise to the one, which should take 40 minutes, only takes 30! : D completely wasted money and I really regret that I signed up there with the baby :( If it were, I would cancel immediately, but as of course no one communicated, the deadline for cancellation with the return of money has passed. Answer: It is sad that the owner does not know his own operating rules. Excluded from Anahity's operating rules: “Changing the course date after the beginning of the semester is charged at CZK 300 for each individual transfer. This can only be done with the consent of Anahita's management. " I asked for a change on February 3, the course started on February 7, ie before the start of the course, so no fee should have been charged to me. Further to communication. Since I had never experienced such poor communication in my life, I decided on this review, even though I had never had the need before. Communication began with Ms. Km. at the reception, which promised that the course could be changed from Wednesday to Monday (that 6 out of 8 children were reported on Monday) and that she spoke directly with the instructor and it was not a problem. When I asked if I had anything else to do about it (eg to reverse the next lesson in the replacement system), we were notified by Ms. Km. not that it's okay, and someone will call me in a few days. Nobody called me in a whole week. So I called and the lady told me on the phone that unfortunately she didn't know anything about my request and that I should change the lesson and that Mrs. Sm would contact me on Monday morning before the lesson. Unfortunately, no one answered again. So I dealt with Mrs. Km again. at the reception, which she was already pretending not to communicate with me the week before, and still repeating "I don't know; I have no information; No, the number for Mrs. Sm. I will not give you; I understand that no one communicates with you, but I can't be and Mrs. Sm. is in the pool, I will pass on your information and someone will contact you ”. Unfortunately, no one answered me again, even though I asked for it in the e-mail and kept the number on me. = for me, just a complete disaster in communication As for the lessons, yes, the second lesson really only ended 5 minutes earlier, at 10:20 a.m. because the babies were a little grumpy, but the remaining lessons ended 10 minutes earlier, at 10:15 a.m. and the babies were always fine and neither cried. In one lesson, the teacher did not ask if everyone agreed with the premature termination. The other person is my husband, who also attended all the lessons and was also present at all the communications. Therefore, the review on his part is absolutely relevant and since it is the same situation, the same. Yes, everyone has the right to a review, but unfortunately the owner did not have the right to remove us from the lessons according to his own operating rules and even without compensation. Again, see the excerpt: "In the event of cancellation of the course by the provider, there is a right to a refund of a proportion of the course fee according to the lessons, or a replacement course or lessons, if they are offered by the provider." And last but not least, if we omit poor communication and shortened lessons, the owner should learn appropriate behavior and I highly recommend attending a management course. The right manager, all the more so the owner, should try to settle the situation, find out what the mistake was, and correct the mistakes. This owner waited a week for the mother to arrive for the exercise with the child in hand (to be the most vulnerable) and began threatening and intimidating her to hand us over to the lawyers if she did not immediately delete the review. The only thing that follows is that the reviews on Anahita would probably not be by far as good. But the owner cannot admit the mistake or accept a bad review and will rather threaten. Which we actually know ourselves, when right after the first lesson another mother complained to us how terrible the Wednesday instructor was and let's go to Monday. Michaela Reinold

Absolute disaster! The worst approach I've ever experienced! I do not communicate at all, I rake in money, but I can't negotiate with anyone afterwards. The only one sitting there is the receptionist, who repeats like a spinning top "I don't know anything, I don't have any information, I'll pass everything, someone will contact you," and no one will contact you in the final. He can't even provide a phone number to anyone no horror. And the exercise to the one, which should take 40 minutes, only takes 30! ? money completely thrown away and I really regret that I signed up with the baby ? if it happened, I would cancel immediately, but as of course no one communicated, the deadline for cancellation with the return of money passed. Definitely not recommended!