ASKO - NÁBYTEK - Prostřední Suchá

I was looking forward to the purchase in ASKO (Havířov), unfortunately I was immediately disappointed, the living wall that I had chosen and was in stock because I confirmed the dimensions that were not specified in the instructions, etc. with the sellers (for access and measurement, I praise) . It was not possible to order from the e-shop. So we had to come to the store and arrange to send it to us from Olomouc. Waiting for 2 weeks, but in the meantime we have at least chosen a table + chest of drawers. That would be fine. After taking over the goods, we packed up the old OS and were about to put together a new one. 4 packages as mentioned. For the 4 package, I found out that inside is not a hanging (glass) box but the same piece that I had assembled. After the warning, I was told that he did not know which box might be missing and that he would try to find out. After a few phone calls, it was waiting for the missing piece next week. When I found out that it would probably be a box with a brand (fragile - probably thanks to the glass), I was told to come. At gas prices, I warned that they would bring it to me. This also happened despite the unpacking of the box was missing fasteners. So I finally went to ASKA in person and wanted to talk to the manager. I understand that they are sorry and that they are sorry. But I haven't seen or heard since. I expected them to value the customer more. In the end, I called with the manager if, at least for all the hardships, my mistress would not secure a discount or anything that would make her happy so she could return to ASKA. But it is promised, but as they say, you will not grieve the promise. I'm sorry, but this experience does not convince me to just visit ASKA. And we were glad that ASKO finally appeared closer to Ostrava. REVIEWED also on zboží.cz and I will continue ...

The store and staff who advised us in choosing the required goods I would rate 5 *. Unfortunately, this ends the positive evaluation. Delivery the next day at the warehouse… We were there alone and waited over half an hour before the goods were delivered. I have never experienced such an assembly guide here… screws did not match, unnumbered bags simply a disaster… After improvisation, everything is assembled and the quality of the furniture looks fine.

Helpful staff, fast gentlemen in the warehouse. Friendly prices, well-arranged shop. I just recommend checking the goods before loading them into the car, the box was badly marked and we almost took out an unsuitable color. Fortunately, they fixed the mistake quickly.