Atelier d`Esthétique

Beautiful and clean salon, nice staff and beautician Sara is very handy?

1.11. I had a girlfriend who bought a dark voucher for a specific beauty service at the end of July this year. Between July and the date of the visit, you made this service more expensive in your salon and you did not want to provide the service at no extra charge due to the purchased voucher - you offered only basic entrance treatment instead. Subsequently, you told your friend how much the original voucher cost and how much it needed to be paid (you probably didn't think about the fact that it was inappropriate for Dark's voucher). After much speculation, you finally provided the original service, but instead of everything going smoothly from the beginning and the person relaxed with you, there was unprofessional speculation about the price and scope of services.

I am responding to the manager's response to my review. I will be happy to summarize the whole matter so that it is sufficiently relevant. In the salon, your beautician told me that she would perform basic treatment to understand the skin's reaction to BR cosmetics because it is quite concentrated. The procedure will take 75 minutes according to the beautician's answer. In the price list you have a clear indication of the length of the procedure and the price as in your answer. Therefore, if the time involves preparation, 60 minutes of pure procedures should be written / announced. You further claim that the acquaintance who recommended me to you was for a completely different procedure, so my review is irrelevant. In any case, you did not ask or make sure at what time she was with you, it is possible that you applied other cosmetics or in the meantime the procedure became more expensive or was at the time when the cosmetics were introduced into the salon and was therefore at a different price. You could make sure of everything but answer with the certainty that she was on a different procedure. So your client was known for a cosmetic procedure at a time when biologique recherche cosmetics were used. For which she further recommended me. It was strange to me when my mother did the same thing as known, but the length was shortened and the price was different. I didn't oppose it, maybe it's normal to ask what you're paying for. The answer did not seem clear to me. When I was told that my original Sothys cosmetics (which you assumed my graduates had completed) you finished in the autumn of 2021. Anyway, you have a contribution to the IG since May 2021, when it is possible to try BR cosmetics at you. Here I state that it was already known to you in the winter, when BR cosmetics were already used. A quick response to the IG response is envisaged, but this does not mean that the response to clients should be cut off or one-word.

Very beautiful salon, great appointment, the owner is very nice, she will explain everything. Very professional and thorough treatment, including instrumental skin diagnostics. They use natural cosmetics not tested on animals, which is a big bonus for me. Very pleasant time, I definitely recommend a visit to this salon :)

Beautiful environment and perfect service. I love this place and I always leave reborn. I appreciate the willingness since my online order, when the owner tries to accommodate me calmly even on Sunday night ... it's not even worth asking for a certain name to whom I will go, because you are all the best! '

Wonderful staff, very personal and warm approach. The owner is great, friendly, very qualified! I was not only here for a manicure, which was perfect, but I regularly visit cosmetics and I am the only one who can help me with my rozacea. And I visited many expensive salons. I haven't fully healed her yet, it takes time, but they definitely eased her a lot and they gave me confidence. I recommend you don't step aside.

Based on a recommendation from an acquaintance, I ordered my mother for the same procedure, which was a basic skin treatment. I was also told in the price list that the length of the procedure is an hour and a quarter. I needed time to verify to go back in time for my mom. Anyway, the cosmetics ended earlier than I planned, the price remains the same. After I clarified the information, the admin to IG answered me quite unprofessionally. The same way when ordering the service. When confirming a reservation, it is polite to automatically thank or at least write the whole sentence "thank you" and not just reply in a "too" style. Furthermore, after I asked for information and at the end of the conversation I was only answered "like". This behavior and incomplete reaction completely tightens the salon's vision, price-performance ratio.