AUTO RED Ltd. - Hlavní tř. 384/142

AVOID THE RED CAR SERVICE IN MARIÁNSKÉ LÁZNĚ !!! This is a group of amateurs who only improvise when repairing cars, in order to charge Škofin as much as possible for non-existent repairs and non-existent replacement of spare parts !! ATTENTION !!!: Technicians of Autoservis Červený normally assemble NON-ORIGINAL PARTS in cars! ATTENTION!!! When handing over the car for repair, the service technician Mr. Richter fraudulently tries to have you sign several documents, on which there is already a pre-calculated amount to pay for the repair in the amount of 20,000 CZK ???? he saw the car at all, and especially he does not consult with you about the defect and of course he does not inform about what you are signing !!! When asked why is such a large amount ready to sign? Mr. Richter replied, "It's because you don't know what's wrong with that car yet"! Good fraudulent practices of the Auto Červený car service, that (next time he will push you for 100,000 CZK ??? ;-))? The car was handed over for service on March 25, 2019 around 8 am with a defect: The car told the owner that it was necessary to add AdBlue. The owner refilled the liquid. The car did not recognize the refill and still reports that it is necessary to refill AdBlue - range 1,000 km. The non-professional technicians of the Auto Červený car service struggled with the repair for almost 3 days, and admitted on the phone that they could not cope with the repair. Finally, the technicians replaced the AdBlue tube (injection dosing line) and dismantled the engine unnecessarily! Subsequently, they misaligned the timing belt (1 tooth), and also broke the fuel pipe, then primitively and amateurly adjusted the fuel injection hose (see photo). They charged CZK 3,625 for this damage to the car. On 27.03. 2019 around 14: 30h. the owner of the car asked the service technician Mr. Richter for a telephone number for the company's management. Mr. Richter did not comply with the customer, saying that "he does not know the telephone number", and thus the owner of the car could not agree with anyone on the next steps regarding the repair of the said car to their mutual satisfaction. When the service technician Mr. Richter handed over the car to the owner and drove out of the service, his engine switched off 3 times! As a technician, does a hearing aid not recognize a timing belt ?! With such a serious defect, they will let you leave the service !!! Under this fact, the owner of the car, with risk and concern, immediately switched to another authorized Škoda service. During the trip, however, diesel began to spray from the car's engine under the hood and the car became immobile. The cause was revealed and the car owner put the fuel hose in the right place for now! Unprofessional intervention of Auto Červený technicians was confirmed in another service !!! In this service for the damage caused by Auto Červený technicians, the owner paid: 1. for the correct use of the timing belt CZK 8,813! 2. for repair of fuel lines and replacement of non-original parts for the original CZK 15,313! The total damage caused by the car service technician Červený to the owner of the Škoda Superb is CZK 24,126! All these facts, I can prove factually, photo documentation, documentary evidence and witnesses !! The owner of the car will recover compensation for the damage caused by Autoservis Červený!

I am a regular customer of Auto servis Červený. I am always maximally satisfied with the approach of the reception technicians and also with the implementation of the services. I can highly recommend this service.

I would like to thank Mr. Mrázik for his willingness, speed and consistency in selling my vehicle. I have not encountered such a professional approach for a long time.

Today we took a new car from Auto Red. We can only recommend. Excellent behavior, great attitude, professionalism. The seller of new cars, Mr. Šmíd, is really a man in his place. We thank him and the whole Auto Červený team.

I recommend, I did not buy a car from them, but the information from the used car dealer, Mr. Mrázik, was professional and helpful. If any of my acquaintances want a Skoda, I'll tell them to come see it.

Unfortunately, it is not lower than one star of data. At the entrance to the store you can feel the hostile atmosphere, on two chairs at the computer lie two elderly gentlemen who will come down with an arrogant look, of course I do not bother to answer the greeting. We had an appointment for a Skoda Scala tour for 500,000, - and when we politely ask where the car is and if anyone could show it to us, they look at us as if we want something for free, then they show us out at the court, where there is another willing seller. We are going to look there only because we drove 100km, even if it is in our city, we leave immediately (this meeting tells about everything). In the advertisement on skodaplus.cz it happened that the car is in great condition, only that there was (literally) a minor collision and the doors, headlight, hood and front bumper were replaced. So we were very reluctant to be greeted by a seller who did not bother to introduce himself (there is no word about any handshake, which, by the way, was the first of the three stores where we were before - just an unprofessional approach to the customer) with what we want. So I tell him we've arranged a tour of Scala and we'd like to see her. The answer - so ask (but it's interested in selling something). So I wonder what a minor collision means when the entire front has been replaced. The answer - the hare could have done that. I ask, why would they change the door, because of the hare? the answer - there was a splash on those doors to match the other new dilemmas after the exchange. Originally, Mr. claimed that the doors were new, so there was more information that there was a splash on them, so what? Why on earth would anyone spray on a new painted door? This is done on old cars where the original color is already lighter than new and if it is not painted on the edge, but needs 20% of the door. This is only a small percentage of what fairy tales the gentleman (whose name we do not know) tried to tell us. If the employee's approach was at least a little human and the salesman didn't fool around, we would take the car. I would like to greet Mr. and despite the fact that he very proudly told us that he has been working for years, I would like to say that I have not seen a bigger amateur. Cerveny's car never more.

I can only help with a negative review of this service. A normal service inspection after two years is really unpleasant in one word. On a Citigo iV car where there is really nothing to service, my request to find out the condition and capacity of the traction battery and the replacement of wipers. With the notification that the car is ready it will be telephone, after previous experience when the wait was long did not even count. After almost three hours, I did not see Mr. Richter's technician in the service, when he came I found out about the brake fluid change in the amount of 1l, which means that I do not know where it fit and the addition of 1l of coolant even though the tank was full before. Furthermore, I was referred to the service closer to my place of residence, with the proviso that there are other defects not specifically specified in the vehicle, probably in electronics. The behavior of the technician is correct, but very unpleasant, but I still do not know the capacity of the traction battery. During last year's change of winter tires, I also waited 4 hours without explanation. I definitely cannot recommend the service, but I am extremely satisfied with the sale of the car and Mrs. Roth. They won't see me at this service anymore.