Balíkovna

For operational reasons, the package is stored at the post office and not where it was requested ... I will not try again.

The packer must have a lot of money when two people deliver the mail. One person is waiting in a car with the engine running and the other person is still delivering mail, everything is paid by the taxpayer. One person probably wouldn't call it that?

I do not completely recommend the package, when I sent I could not find a package that would accept the package, there was a problem everywhere, so in the end I had to mail.

Never ever. The package was not delivered to the selected dispensing point. Without an excuse or explanation, I received an SMS that the package was waiting at the main post office (Brno). When I called the parcel post that there was a mistake and that I wanted to pick up the parcel elsewhere, the lady told me that it was not possible to forward the parcel to another place of delivery or to another post office.

My review does not relate directly to the affiliates listed on Google, but the services as such. I chose delivery via Balíkovna (the cheapest transport offered) at the e-shop, where I shopped, and I chose the specific branch I have in the given city when I go there, by road and where I do not expect queues, because it is not a post office (but about gas station). One day I received a message about the takeover, the next day I received another message that the package would not be delivered to the Package Company I had chosen for technical reasons (probably due to capacity), but to another Package Company. Without the possibility to choose another (acceptable for me) branch, my package was automatically taken to the main post office in the city, which I would not even choose as the last option (long queues, paid parking in front of the post office, completely off my route). By the way, if I choose a branch from a competing Mail Order and the branch does not have the capacity to receive other packages, this branch cannot even be selected and the client will automatically choose only which capacity it has !! Immediately that day, I wrote an upset email about the whole situation and asked for the opportunity to change the storage location. Even after more than a week, I did not receive an answer with a mission to the arrow, let alone with a reasonable solution. The last straw is that the service does not offer the possibility of extension by a single day (a completely common option for the competitor's already mentioned Mailbox), ie due to circumstances where I can't get to the city for a whole week due to the child's illness and I don't have the opportunity to be picked up by someone else, the package was returned to the e-shop. After a telephone agreement with the e-shop, they tried to contact Balíkovna to move it to my original selected location. They didn't answer them in time either. Seemingly cheap and most convenient transportation is not always a win. Next time, I won't be greedy to pay extra twenty crowns for a service that works a little more for the customer. This has been a tragedy that I refuse to repeat, not to mention totally ignoring emails from customers.

Yesterday I used this service for the first time, they recommended it to me at our post office, because very often I send baliks to a family like Balik in hand with a surcharge of FRAGILE goods. And that is the main reason why they will never use BALIKOVNA again. I would like to point out that my packages are always very carefully packed, treated as much as possible before damage, but probably a little before throwing! The package was treated so carelessly that half the contents of the package were devalued and I am convinced that this was the real thing because it could not be treated with the FRAGILE sticker. Although I saved a few crowns on postage, I lost my satisfaction with the service! So - thank you for such a service, which disappointed me a lot. AHájková