BENHOME s.r.o. - Benco.cz - Želatovice 29

Stock ordered and paid 28.4. Until 7.5. so far without delivery and without any reaction of the trade.

After personal experience, I can only recommend fast, solid negotiations and selected goods at a reasonable price.

Horror ... after two weeks without a reaction, they wrote that the payment via card was not successful and it is therefore necessary to pay differently. After another week, another message that one of the ordered items is no longer and will not be (even though it is still in stock at the e-shop). The shipment arrived three weeks after ordering. I wish I never used this shop ...

At the benhome.cz e-shop, I bought a container for 300 l of water together with a base. At that time, the trader stated a delivery time of 7 days. After 3 days of ordering, however, turn around, and said that the delivery time will be at least 14 days. After I complained, I changed the alleged delivery time to about 10 days, but without any contact or apology, I recklessly changed it to 14 or more days. I received broken goods today, and after I called the merchant, he bequeathed that I should send the goods back by post when they thought they were broken. I want to complain that the trader intentionally misrepresents the delivery information to entice customers, but then extends the delivery time. I'm not the only one who has experienced this and there are more such reviews. I believe that this is at least on the sidelines of the law. After all, the website should provide true information about the delivery time, and in the event that I am deceived and the delivery time is significantly extended, I should be financially compensated for the time to wait for the goods (compensation for the trader's lie). I also consider the almost impossibility of a complaint (where will they send you a 300 l container?) Disgusting and ruthless. Every normal store will send you return shipping in the event of an obvious defect.

Ordered 6.3. First reaction 10.3. that they don't have one item, so I agreed to send without it ... In 4 hours they find out that they don't have more items ... I'm nervously calling 30.3. and I'm told everything is already in stock and shipped that day. 31.3. Czech Post also confirms the sending. 8.4. the consignment is still in the same condition, Benhome employees are already lying about its location and claim that it is different from what the Czech Post says. 12.4. still unchanged, I demand a refund (modification, 13.4. order canceled and money returned to the account)

Absolute satisfaction. Goods delivered without delay, great communication - they answered questions quickly and objectively. They kept the requested and promised security against damage during transport.

Unfortunately, I join the negative evaluation, after almost three weeks of ordering and paying for the goods, the store did not process the order. They respond to the urgency that the supplier did not deliver, even though the goods are listed in stock on the e-shop. I would at least expect to inform the customer about the delay in delivery without prior urgency. I do not recommend the store, I will definitely not shop here anymore.