BIKE puzzle s.r.o. - Pražská 1594

Absolute satisfaction. Fast negotiations, professional approach and very solid service prices. I was looking for a 10s 11-42t cartridge, they had it in stock, they exchanged it immediately, a telephone order and an agreement were enough, everything worked according to the agreement, in less than half an hour I left with a repaired wheel. I recommend!

Absolutely perfect experience. On Saturday, an hour before closing time, we just went to see the bike. We talked, immediately let us ride a bike and finally we bought a bike. They willingly mounted the accessories and finally we left an hour after closing time. You just can't see it and I certainly wasn't there for the last time. Thanks!

I share my thanks, which I address to the store in Mníšek Mr. Brda. Hello, I wanted to thank you for your yesterday afternoon care dedicated to me, and therefore to my daughter when buying 2 bicycles, which are in short supply everywhere. The approach of all present representatives of the store was professional, very listening and receptive to the customer. dky. I'm always happy when I come across a person who does his job well and I have the one from yesterday, so thank you! Good luck and I will be happy to come to the offered warranty tours in the near future. Jan K.

Great place to buy a bike and service. He is always willing and reasonable to advise. I definitely recommend.

I really have to praise and recommend the bike puzzle. Relaxed atmosphere and very professional approach. I was provided with an ideal solution with the purchase of a new wheel, components and wheel service. Even though it was a larger service bike, it was serviced very quickly with minimal waiting time. Business dealings nice and helpful, professional and precise service.

Huge thanks to Mr. Kameník and his whole team! Patience, willingness, effort to comply, the answer to all questions, just an absolutely exemplary approach to the customer! I have already bought the third bike here (two for myself and one for children) and I will be happy to return!

I would like to thank Mr Kameník and Mr Kozák. In the shop, I went to see the e-bikes, planning to buy in Spring 2022. In the end, it turned out that I bought it right away and took it straight away. This would not even occur to me before entering the store ... Everything is well explained, professional approach, quality bike, the latest generation BOSH engine - there was nothing to solve. PS: I choose pants with a shirt longer :) Thanks!

Completely disastrous approach to customers. Despite the myriad of services and purchases of various goods, my help was refused when she was a short distance from the service and only needed help to put on the plastic because it was cracked by a montpaka. She refused to pick up the bike a week later and walk home. I wouldn't expect such disgusting behavior from a cycle where I've been riding regularly for five years and I recommended it to x people. It was about to help in a matter of seconds. Go to Dobris, to the overpriced Radotina, anywhere else, but to Bike Puzzle NO !!! I'm sorry for all the great mechanics who have to work under this manager Response to response: Despite the beautiful, managerially researched response that I thank you for, I add. She was brought from the defect site in Mnisk, the bike was willingly taken over by a mechanic, and you solved the 30-second affair by saying that the mechanic shouted so that the semi-deployed plastic would not be put on (no more), that he had a job after today at the dentist, more than enough , whether the person in question will come for it on Monday (finally with an apology in 4 hours) or order. The car that helped her was long gone, so she solved it complicatedly with the newly sold montpakami on the spot, so that she was able to get home. The fact that you laughed at her, that she hasn't bought anything in a long time (gloves a week ago) doesn't even need to mention So far, we are absolutely satisfied, but such an absurd reaction cannot be left unanswered