BIKE puzzle s.r.o. - Pražská 1594
4.9/5
★
based on 8 reviews
Contact BIKE puzzle s.r.o.
Address : | Pražská 1594, 252 10 Mníšek pod Brdy, Czechia |
Phone : | 📞 +7777 |
Postal code : | 252 |
Website : | http://www.bikepuzzle.cz/ |
Categories : | |
City : | Mníšek pod Brdy |
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Bronislav Kroneisl on Google
★ ★ ★ ★ ★ Naprostá spokojenost. Rychlé jednání, profesionální přístup a velmi solidní ceny servisu. Sháněl jsem kazetu 10s 11-42t, měli skladem, obratem vyměnili, stačilo telefonické objednání a domluva, vše klaplo dle dohody, za necelou půl hodinu jsem odjížděl s opraveným kolem. Doporučuji!
Absolute satisfaction. Fast negotiations, professional approach and very solid service prices. I was looking for a 10s 11-42t cartridge, they had it in stock, they exchanged it immediately, a telephone order and an agreement were enough, everything worked according to the agreement, in less than half an hour I left with a repaired wheel. I recommend!
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Jakub Rekoj on Google
★ ★ ★ ★ ★ Naprosto perfektní zkušenost.V sobotu, hodinu před zavíračkou jsme se jeli jen podívat na kolo. Popovídali jsme si, hned nás nechali na kole svézt a nakonec jsme kolo zakoupili. Ochotně namontovali doplňky a nakonec jsme odjížděli hodinu po zavírací době. To se jen tak nevidí a určitě jsem tam nebyl naposledy. Díky!
Absolutely perfect experience. On Saturday, an hour before closing time, we just went to see the bike. We talked, immediately let us ride a bike and finally we bought a bike. They willingly mounted the accessories and finally we left an hour after closing time. You just can't see it and I certainly wasn't there for the last time. Thanks!
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Jan Klail on Google
★ ★ ★ ★ ★ Sdílím své poděkování, jež adresuji prodejně v Mníšku p. Brdy.
Zdravím,
chtěl jsem Vám poděkovat za Vaši včerejší odpolední péči věnované mně, potažmo mé dceři při koupi 2 jízdních kol, kterých je všude nedostatek. Přístup všech přítomných zástupců prodejny byl profesionální, velmi naslouchavý a vnímavý vůči zákazníkovi. dky.
Mám vždycky radost, když narazím na člověka, co dělá svoji práce dobře a tu ze včerejška mám, tedy děkuji!
Ať se daří a v dohledné době přijedu rád na nabídnuté garanční prohlídky.
Jan K.
I share my thanks, which I address to the store in Mníšek Mr. Brda.
Hello,
I wanted to thank you for your yesterday afternoon care dedicated to me, and therefore to my daughter when buying 2 bicycles, which are in short supply everywhere. The approach of all present representatives of the store was professional, very listening and receptive to the customer. dky.
I'm always happy when I come across a person who does his job well and I have the one from yesterday, so thank you!
Good luck and I will be happy to come to the offered warranty tours in the near future.
Jan K.
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Sára Černá on Google
★ ★ ★ ★ ★ Skvělé místo pro koupi kola i servis. Vždy ochotně a rozumně poradí. Rozhodně doporučuji.
Great place to buy a bike and service. He is always willing and reasonable to advise. I definitely recommend.
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Stanislav Tresnak on Google
★ ★ ★ ★ ★ Bikepuzzle musim skutecne pochvalit a doporucit. Pohodova atmosefera a velmi profesionalni pristup. Bylo mi poskytnuto idealni reseni s koupi noveho kola, komponenty tak se servisem kola. I kdyz se jednalo o vetsi servis kolo bylo servisovano velmi rychle s minimalni cekaci lhutou. Obchodni jednani mile a vstricne, servis profesionalni a precizni.
I really have to praise and recommend the bike puzzle. Relaxed atmosphere and very professional approach. I was provided with an ideal solution with the purchase of a new wheel, components and wheel service. Even though it was a larger service bike, it was serviced very quickly with minimal waiting time. Business dealings nice and helpful, professional and precise service.
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Marketa Krejci on Google
★ ★ ★ ★ ★ Obrovské poděkování panu Kameníkovi a celému jeho týmu! Trpělivost, ochota, snaha vyhovět, odpověď na všechny dotazy, prostě absolutně příkladný přístup k zákazníkovi! Zakoupil jsem zde již třetí kolo (dvě pro sebe a jedno dětské) a rád se budu vracet!
Huge thanks to Mr. Kameník and his whole team! Patience, willingness, effort to comply, the answer to all questions, just an absolutely exemplary approach to the customer! I have already bought the third bike here (two for myself and one for children) and I will be happy to return!
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Jakub Grafnetr on Google
★ ★ ★ ★ ★ Rád bych tímto poděkoval panu Kameníkovi a panu Kozákovi. V obchodě jsem se byl podívat na elektrokola s tím, že bych plánoval koupě na Jaro 2022. Nakonec to dopadlo tak, že jsem ho hned zakoupil a rovnou si ho odvezl. Toto by mě před vstupem do obchodu ani nenapadlo...
Vše skvěle vysvětleno, profesionální přístup, kvalitní kolo, motor BOSH poslední generace - nebylo co řešit.
PS: kalhoty s košili si vybírám déle:)
Díky!
I would like to thank Mr Kameník and Mr Kozák. In the shop, I went to see the e-bikes, planning to buy in Spring 2022. In the end, it turned out that I bought it right away and took it straight away. This would not even occur to me before entering the store ...
Everything is well explained, professional approach, quality bike, the latest generation BOSH engine - there was nothing to solve.
PS: I choose pants with a shirt longer :)
Thanks!
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Filip Felix on Google
★ ★ ★ ★ ★ Zcela katastrofalni pristup k zakaznikum. I pres nespocet servisu a nakupu ruzneho zbozi, bylo me zene odmitnuta pomoc,kdyz kousek od servisu pichla a potrebovala pouze pomoct nandat plast, protoze ji praskla montpaka. Odmitnuta s tim, at si kolo vyzvedne pristi tyden a domu si dojde pesky. Takhle odporny jednani bych od cykla,kam jezdim pravidelne pet let a doporucil jsem ho x lidem opravdu necekal. Slo o pomoct v radu sekund. Jedte na Dobris, do predrazeneho Radotina, kamkoli jinam, ale do Bike Puzzle NE !!!
Je mi líto všech skvělých mechaniků,kteří musí pod tímto vedoucím pracovat
Reakce na odpoved:
I pres krasnou, manažersky vysperkovanou reakci,za kterou dekuju, doplnuji. Byla privezena z mista defetku v Mnisku, kolo bylo ochotne prevzato mechanikem a zalezitost 30vterin jste vyresil tim, ze jste mechanika okrikl,aby polonasazeny plast nenasadil (o nic vic neslo),ze ma prace, pote co byl dnes u zubare, vic nez dost, at si pro to dotycna prijde v pondeli (nakonec s premlouvanim za 4h) nebo se objedna. Auto co ji pomohlo bylo davno pryc,takze to komplikovane resila nove prodanymi montpakami sama na miste,aby se byla schopna dostat domu. To,ze jste se ji vysmal,ze uz si dlouho nic nekoupila (rukavice pred tydnem) ani netreba zminovat
Do ted se vsim absolutni spokojenost,ale takhle absurdni reakci nelze nechat bez odezvy
Completely disastrous approach to customers. Despite the myriad of services and purchases of various goods, my help was refused when she was a short distance from the service and only needed help to put on the plastic because it was cracked by a montpaka. She refused to pick up the bike a week later and walk home. I wouldn't expect such disgusting behavior from a cycle where I've been riding regularly for five years and I recommended it to x people. It was about to help in a matter of seconds. Go to Dobris, to the overpriced Radotina, anywhere else, but to Bike Puzzle NO !!!
I'm sorry for all the great mechanics who have to work under this manager
Response to response:
Despite the beautiful, managerially researched response that I thank you for, I add. She was brought from the defect site in Mnisk, the bike was willingly taken over by a mechanic, and you solved the 30-second affair by saying that the mechanic shouted so that the semi-deployed plastic would not be put on (no more), that he had a job after today at the dentist, more than enough , whether the person in question will come for it on Monday (finally with an apology in 4 hours) or order. The car that helped her was long gone, so she solved it complicatedly with the newly sold montpakami on the spot, so that she was able to get home. The fact that you laughed at her, that she hasn't bought anything in a long time (gloves a week ago) doesn't even need to mention
So far, we are absolutely satisfied, but such an absurd reaction cannot be left unanswered
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