cafe espresso & Service

Professional approach. Mr. Kovář is a very helpful person.

I ordered the goods, paid on account and the goods were not delivered to me. They do not respond to email at all.

Unfortunately, I partially share the bad experience described by reviewer John Deer. The coffee machine was repaired quickly, but the customer is not fairly informed. I was told orally that the defect on my coffee machine is usually solved with a flat rate of 12xx CZK, because the grinder usually does not have to be replaced with a new one, parts from other coffee machines can be used (as follows from the invoice, it really did not have to change with a new one). In the naive notion that the aggregate price is communicated, that the increase will eventually be consulted, and that the price stated in the written agreement coincides with the oral information, I signed the protocol, took a copy and left. What a surprise when one additionally finds out that the price in VAT is 800 CZK higher in small print and the final price with VAT is then 2499 CZK. The complaint about such incomplete informing of the customer and the expression of dissatisfaction with the final price is followed by a warning that "I signed it" and that the information on associated fees is "on the web", as well as a "noble" offer that if I do not want to pay so much, I don't have to, the coffee machine will be put in its original broken state, but with the proviso that I will still pay CZK 6xx for diagnostics. Next time I would be more prepared, but I will go elsewhere anyway. In addition, at the time of the coronavirus pandemic (15,672 positive tests yesterday), it is good to take into account the fact that the establishment is small and that neither the gentleman nor the lady has a veil, let alone a respirator, in contact with the customer.

One day I ordered the missing (accidentally thrown in the trash :-)) parts for the coffee machine (which we thought we wouldn't find anymore), the next day I have them at home! Ingenious! Perfect! Thanks thanks! Thanks!

Mr. Josef Kovář is an amazing man with a soul with a heart not only for coffee and its preparation. At the time of the oncoming crisis, the crisis staff of the Faculty of Medicine, Masaryk University and the medics supplied their own coffee machine and their products from their own resources. I can only recommend to other decent people! Mr. Kovář, thanks for the medics, for humanity and your approach.

Mr. Kovář solved the problem with the coffee machine willingly and quickly. In addition, I received some good advice. I appreciate the helpfulness. Absolute satisfaction for me.

He wanted CZK 4,600 (3 hours of work) for changing the seals, cleaning and lubricating, which is more than half the price of a coffee machine? If you do not agree with the price, you pay CZK 666 for the so-called "diagnostics". In addition, I bought a new brewing unit for CZK 900, which the expert did not recognize during the so-called "diagnostics" and wanted to charge me CZK 470 for "brewing unit sanitation". Never more.