České aerolinie a.s.

Name: České aerolinie a.s.
Address: K Letišti 1068/30, 161 00 Praha 6, Czechia, Praha, Czech

2/5 ★ based on 8 reviews

Contact České aerolinie a.s.

Address :	K Letišti 1068/30, 161 00 Praha 6, Czechia
Phone :	📞 +8
Website :	https://www.csa.cz/
Categories :	Airline ,
City :	Praha

K Letišti 1068/30, 161 00 Praha 6, Czechia

Best Airline in Czech

P	P P on Google ★ ★ ★ ★ ★ Horrible airline. If you book your ticket using a third party, the CSA makes you check-in your carryon. They call it Economy Lite. Only one personal item allowed. Would not fly with Czech Airlines again. This stupid policy delays boarding because many passengers are not aware of it and they have to surrender their carryons during the boarding.
N	Nicola on Google ★ ★ ★ ★ ★ AVOID AVOID AVOID AT ALL COSTS!!! We flew with KLM and Czech Airlines from Glasgow to Prague and they lost every single item of our clearly labelled and identifiable luggage. We have almost 3 weeks to go of our European holiday and Czech Airlines said they’ll give us 100 euros for basic essentials. What a joke. No one is calling us, emailing us or updating us. Countless phone calls to them, emails, forms completed and nada, zilch, zero. No one will help, no one is looking for it and no one seems to care that we have lost so much including sentimental items and jewellery. This was supposed to be a special time with a family reunion 32 years in the making and they have absolutely ruined it. We have lost hours and precious time buying basic clothes and toiletries and calling, emailing. Please do yourself a favour and never ever trust KLM or Czech Airlines with your luggage. I doubt we’ll ever see it again and by the sounds of it they don’t intend to pay compensation either which if you ask me just makes them no better than common criminals and thieves. Disgusting.
L	L M on Google ★ ★ ★ ★ ★ Every single word written about this airline is correct. The worst "service" we have ever encountered, from reception desk at the Prague airport (rude thin blond guy) through boarding (another rude thin blond guy) to the flight itself (in both directions). If good memories from your trip are important to you - avoid at all costs, literally.
C	Cristian Ivan on Google ★ ★ ★ ★ ★ My experience with this company was the most dissapointing. It's been almost 8 years ago when I had to change the plane in Prague, to fly to Hamburg and the staff told me to leave my hand lugagge in a separate place because the plane was too small and it could not allow that bag in the cabin. When I arrived to Hamburg, many of my goods were already stolen. I made a complaint to the police, they told me that I will receive some compensations, but they never came to me. And I never returned to them.
D	Denisa Srutkova on Google ★ ★ ★ ★ ★ My flight was cancelled by the airline on 8/6/2020, since then I haven’t heard from them, refund form submitted, tried to visit the office, called, messaged, no answer! Very upsetting customer support, even low cost airlines proved to be more reliable and capable of doing their job! Wouldn’t recommend this airline even to an enemy...
A	Anton Ostach on Google ★ ★ ★ ★ ★ Huge penalty for changing the mistake in the name. For changing the wrongly entered name, they took a fine in an amount 3200 kč, that is much higher than the cost of the ticket itself (2600kč).
L	Leo on Google ★ ★ ★ ★ ★ The Worst customer service of CSA is just legendary. They cancel flights and their call center is doing nothing “no, we don’t have any obligations toward you. I’m not a lawyer, so I don’t know EU regulations”. No rerouting, no money back, no even voucher
O	Ondrej Gadatsch on Google ★ ★ ★ ★ ★ Be really careful with this company. From what I read recently, they are having financial issues and they are cancelling some of their flights because of "operational" issues. It is extremely difficult to communicate with them. I am still waiting for my refund and I didn't manage to get any information, when I will receive my money back. They treat customers extremely poorly.