Cestovní kancelář FISCHER - Národní 138

Great dissatisfaction with Dominica Penaz. She completely failed to obey what she had promised. I do not recommend.

Nice and professional service that we have been receiving for many years and one person still takes care of us, so he knows what we want. We always choose a beautiful holiday ?

An excellent branch of the travel agency, professional staff and especially Miss Dominika Peňázová, who helped me a lot with choosing a holiday.

Overall, we were very disappointed with both the services of CK Fisher and the accommodation facilities. We pay 135,000 for 12 nights for 2 adults and 2 children (2 and 8 years old). For this price, we imagined really nice accommodation and services with everything everywhere, especially services for parents with children. It should be noted at the outset that the hotel looked at first sight a beautiful and luxurious generous view of the sea through the cascading pools, from the magnificent reception ... the first impression was amazing. It started with a very complicated and long check-in - the flight was changed to midnight, so we and the children did not sleep all night. We arrived at the hotel at 7 in the morning and we got into the room after a late night until around 15:00 - that is, after 8 hours of waiting. In a five-star room I would expect at least for families with small children some minimal comfort - not austere announcement reluctant receptionist: You can walk (it was 40 degrees outside) or go to the beach. We were not equipped or prepared for that at all - I think that at least it was the duty of CK Fisher to notify us in advance. When they finally moved us to our room, they told us that the next day we would move elsewhere again. We strictly refused this and, completely exhausted, sweaty and annoyed, we asked for a place in the room we booked.

Branch as it should be. Ladies very nice and helpful. I evaluate the branch and not the offer of tours. That doesn't belong here. I have always been happy here and if I buy a trip from this travel agency again, I will definitely come here. The interior of the branch is very tasteful and purposeful. And the address also makes the brand a good advertisement. I highly recommend to all those interested in buying a trip from this travel agency ...

Unfortunately, we were not satisfied with the quality of accommodation and the provision of delegate services. From 7 o'clock in the morning we sat at the reception on the couch and no one noticed us. After the journey when we didn't sleep for 36 hours, we were very tired and we didn't feel like discovering anything somewhere. In addition, the receptionist did not offer us where we could store our suitcases for now. The travel agency delegate arrived for the information meeting even before we were accommodated. At 2 pm (after a half-day wait) we finally received the room keys. To our disappointment, the room was untidy - as the guests in front of us left it, the room remained (dirty beds, towels on the floor, bath full of sand ...). We were really upset and went to the reception again, the lady just shrugged and said she would send someone there. After half an hour, they handed us the keys to the same room again. The cleaning was done again (see photos in the appendix - stained sheets, unpainted floor, dirty sink, glass container clogged with paste ...). We did not call the delegate. She called us back after an hour. We explained the situation to her and offered to send her photos by e-mail. She agreed and promised to deal with it and that we should get in touch if something else wasn't right. We have not received any information about the result of our complaint or measures. We actually learned nothing from the whole information meeting except that the delegate did not recommend us to rent a motorbike due to strong wind and fuel. The half hour, which was intended for us, became 10 minutes thanks to a long phone call from the lady complaining about the view of the room. The delegate was obviously stressed and told us several times that she should have been somewhere else. We probably lost the desire to book a trip or rent a car. When it was wiped, the main entrance door was barricaded with chairs in such a way that one could not even go out. The breakfasts were monotonous and still the same. Selection for 3 days sufficient, but not for a week or more. One evening we went to town for dinner and brought her to her room. We needed to borrow cutlery from the kitchen. The lady pretended not to understand. Then it turned out that she didn't have enough cutlery and that she had everything clean and ready for breakfast again, and if we returned the cutlery, they would lend us two forks. The hotel and has no cutlery? The receptionist could be heard everywhere, shouting at the whole hotel on the phone or at one of the staff. We paid half board for the trip and we wouldn't do it again. If we knew that there would be a selection of only a few (American) dishes in the restaurant and we had to pay extra for the others, we would certainly not decide to pay half board. The last straw was the toilet flowing directly to the bathroom floor, the twin beds with mattresses lying down, and although my boyfriend and I performed as a couple, we lay apart for a week like two strangers. The bathroom could not close because there was no lock on the door and the door opened spontaneously when closed. The whole week was not wiped in our room and no disinfectant was used to wash the bathroom and toilet. The lady from the same trip had intestinal problems. After a month I received a statement from CK Fischer. I have a feeling that what I read is perhaps a mockery of normal people. International rules for hotel services do not exist and because only a ticket cost us almost 8,000 CZK, we received the appropriate quality for this amount. 1 o'clock in the morning in Dubai, when he put us on the wrong bus and we arrived at a completely different hotel and at our own expense got into the right one. I gave you a second chance. I will definitely not give you a third one and you can be sure that I will discourage all my acquaintances, friends and family from vacationing with you. I myself have worked in the hotel and gastronomy industry abroad, so I know what these services entail and how such a person in the field should treat guests. And the fact that you blocked me on Facebook so that I can't write a review is pathetic.

The team of young girls looks nice, they are willing and always with a smile on their face. I especially recommend negotiations with Miss Petra, she is nice, happy to help and always advises well. The overall impression of this branch is positive, and a modernly renovated branch will add to this impression.

I thought all my life that CK Fischer is one of the best CK. However, I received a trip to Tunisia as a gift and I was very disappointed. We were recommended the hotel Marhaba Resort (Tunis) as a Top hotel, but the hotel for the Czechs was by the side and the whole resort was full of non-communicative Russians of 95% (nothing against, but this was a little too much). The reluctance of the staff towards the Czechs (there were about 7 of us from the entire hotel) was quite noticeable. I consider the promises of CK Fischer and the recommendations for this hotel to be misleading and misleading information. And the on-site guide (from CK Fischer) was also not exactly thrilled. Since it was the last trip from the travel agency in the autumn of 2019, the travel agency kept only 2 trips for a whole week and simply canceled the rest with the words "Well, you will not go on a trip 2 days before departure, you will pack" !!!! :-( She probably knew better what I would have to do :-) I'd rather stay on my own :-)