Čistírna oděvů Daja

Unpleasant service, the stain remained exactly the same as it was. And they didn't even tell me that unfortunately they couldn't be cleaned, I got it on a hanger as if it was okay. When I looked and found that the stain remained and pointed it out, I got scolded that I was actually to blame, that I shouldn't have washed it. And I said that I noticed him until after washing, and even if he doesn't, he thinks that when someone sees a stain on everyday clothes, he immediately says "no, I can't clean it myself, I'd rather take it to the dry cleaner's right away, because is it just a few hundred ”?! And in general, it's outrageous to blame anyone, especially the customer. I would add that you will not receive any ticket with a description of the thing, only a receipt on which Pants and the price are written, but if you forget it and want to prove yourself with an E-receipt in your mobile phone (which contains the date, place, amount and ID) they will send you for a paper version, with the proviso that if you do not find it, it is a fine of CZK 150 and a very complicated search process, which is probably very unpleasant for the lady. I do not recommend this treatment plant.

The branch in Kaufland on Vypich is a complete disaster. Unpleasant service, the lady told me that the clothes will probably be destroyed and let me wash them at home by hand. My husband's shirt was not cleaned at all, on the contrary, we found a lipstick stain on the collar after unpacking it from the bag. The lady is completely unprofessional, the behavior is terrible. Never there again!

Today (around May 20 at 12 noon) I asked for a leather jacket with knitted hems to be cleaned. I would also take a risk if the lady did not treat me arrogantly, with a total absence of helpfulness. I felt that I had returned to the communist era, where this behavior not only towards the customer was unfortunately the rule. I was sad about it and I am ashamed of Czechs like this lady who works in the service. Thank you for your response . At 11:38 a.m. I paid in Kaufland, so I could be in the dry cleaner's for about 10-11 p.m.

This treatment plant could have many customers who would like to return, perhaps not only because there is no real competition nearby, but also because the cleaning result could be evaluated more than positively and by more than 3 stars. At least I have such an experience myself. However, what fundamentally diminishes the possibility of generosity in evaluating the most important thing in a dry cleaner's is the approach of the staff. As can be seen from many reviews, I am not the first to have such an experience first and foremost. I understand that the staff is not thrilled when the customer arrives shortly before closing time, specifically 9 minutes before the end, but it is still the customer and the staff should welcome that she has 9 minutes left to accept another order, because such an order brings a profit from which the work of the operator is paid (at least I hope). Each of us sometimes has a bad day, each of us sometimes has enough, but we should not pass it on to others and not to work at all. If I or my colleagues approached my work in the same way as the local staff on May 20, it would be time to look for another, more interesting job. It is still true that the company is run by its employees and also that the customer is our master, whether we like it or not. So the employer should probably motivate his staff more not to bother accepting orders until the last minute, and if it is true that the cash register will be locked at 20:00, then do something about it. Opening hours until 20:00 do not mean having them closed at this time, but being able to serve the last incoming customer. I wish all customers a kinder and more professional approach of the staff, thank you for cleaning clothes, which I would give 4 stars, and staff I wish the owner, who can convince his employees that their work is important in its entirety, not only in cleaning clothes but also when working with customers, because you will not meet the owner at the counter, but the face of the company is made by those who stand behind it. I also wish them an owner who appreciates and motivates his employees accordingly and not just watches on camera recordings.