CLEOPATRA CLINIC, KLINIKA PLASTICKÉ CHIRURGIE s.r.o. - Tyršova 1832

Confidence and beautiful breasts. I am very satisfied with the result. Dr. Zakak has very golden hands and I am very grateful to him for fulfilling my dream and giving me confidence. I would like to thank him once again from the bottom of my heart. :)) I am very satisfied with the result of the operation, which exceeded my expectations. I recommend

I highly recommend the Doctor! Super contact and breast augmentation effects. Perfectly selected size of the new bust. :)) Thank you for looking after me I am very pleased!

Because the clinic is on the list for direct orders from my employee benefits that I wanted to spend (because they expire in September), I decided to undergo lip filling here. I made sure in advance that I could pay benefits for the procedure, then I booked a consultation by phone and if we agree that the procedure will be performed immediately. 40 min. a nurse called me before the deadline, if I can't come earlier? I explained that I have 30 minutes. roads, so I probably won't make it. I thought that someone would probably rush home ?, but I was glad that my appointment was not canceled when I had to take a vacation because of it. The place of the consultation was about a 2-minute speech by the doctor, when he told me the price and that they do not do other fillings. When I wanted to tell him about my idea, he jumped to me that it didn't work that way. He wouldn't let me speak. At that moment, the nurse was lubricating my numbing lip cream and taking it for 10 minutes. to the room. The procedure went well. The doctor said done, goodbye and disappeared. I told my nurse I was going to pay the benefits, so she went for another to understand. So far, I've made a payment so I can go home and keep my lips covered as soon as possible. The nurses did not know what to do, they called the doctor and he tried various versions of the fairy tale within 15 minutes, why the benefits cannot be paid: a) the order for benefits must be printed - I suggested that I send it to his e-mail to print it. He didn't even react to it and came version b) that it must be announced in advance. So I showed him an e-mail in which he confirmed it to me directly and sent the phone where I was to order. Which I did. Version c) I should have reported it with the order. Unfortunately, I don't know where I should have found out. Everywhere else it is common to pay after the procedure (eg eye clinic, etc.) I have been using the benefits for 8 years, I have not encountered this yet. When I told him that I did not know the price in advance, he started with a story that it would not fit in their accounts, that I had to pay in cash. I said that I paid the benefits, that I wanted to use them, because they expire in 3 months. So he figured out that I would now pay in cash and the benefits would remain as a credit to them for the next procedure, that I would definitely use it and that I could use it by the end of the year. I didn't see a way out, and you really don't want to argue with swollen lips. In addition, Monday's nurse, who is good at benefits, had to deal with the situation, and I hoped that she would get my money back. So I paid a second time, with the credits being issued to me on Wednesday. I went home and read the medical report along the way: "The patient is years old. She is healthy, she is not being treated for anything. She is not allergic ..." Too bad I wasn't asked about this, there was no time. Make money fast, hook the client so he has to come again ... Also, I'm healthy and I'm not allergic. The lips look nice, they are nourished, filled, the only thing I'm happy with. Terrible approach. Therefore, I was not interested in returning to the clinic and drawing credits. So I asked them to return my cash and accept the benefit payment, made sure with the benefits provider that the payment was made correctly and that the clinic just had to accept it and return the money to me. I tried to agree with the doctor, who twisted the whole situation, that I first paid in cash and then transferred the benefits to them, and that they came out to meet me, that they extended my benefits with credit. He obviously doesn't mind at all that there are times (order time and cash withdrawal) in his claim and that an agreement in advance does not make sense. So I started to deal with the provider of benefits, the doctor was frightened (that he does not provide what he has contractually agreed) and canceled the order of benefits, allegedly with my consent. ? I will no longer invoke justice, but the rest of you, please be careful. Written agreement means nothing at all here. I DO NOT RECOMMEND. I should have inquired about their reputation earlier. Valuable experience for me.

Quality service for a slightly higher price, nice environment and helpful doctors and all staff. I warmly recommend.

A lovely professional place. Medical staff at the highest level. I didn't even have time for pain after surgery because the nurses were still taking care to administer pain medication. The doctor performed two procedures very professionally. This is exactly what I expected! The breasts are perfectly matched to the figure, the treatment is performed in a short time. I am very grateful for making my dream come true. I will be recommending to everyone !!!!

Absolute arrogance on the part of this doctor. On 2.2.2020 I went to a consultation and ordered 10.3 for lower eyelid surgery. Within two days I paid a deposit of 5000 CZK. Unfortunately, I was forced to cancel the date. On February 14, I called for the cancellation of the date, or shift in autumn…. the nurse picked it up, asking the doctor how it would be handled. Then she told me the doctor would call me. I waited and unfortunately no one answered. 21.2 I tried to call, but no one took it from me. Then the doctor called me and told me that he knew nothing and that I was not entitled to a refund. He was very arrogant. So, Doctor, enjoy the 5,000. If you're worth a client and maybe other potential clients, because I've already told you all about how you're behaving and I can see from the review that I'm not the only one.

Alarming customer approach. I called the reception with an interest in the procedure, but what I was primarily interested in was the date, I was assured several times that the date can be reached without any problems within 2 months. I was instructed to send the photos for an online consultation, which I also sent immediately, and I received a conformational e-mail that the photos had been handed over to the doctor. After more than 2 weeks of waiting, I contacted the reception again by phone, again reminding me that I have time for the appointment and leave the procedure in 5 months, I was told that the doctor probably did not have time, but that they would immediately post it. After exactly two months, when I should have been, according to the weak promises of the reception, after the procedure I don't have a single e-mail that costs 5 minutes! I really won't spend my money here. You are more than ashamed of such an approach, you ask for photos and then you behave like this, I have no further words.